Job Description (JD) – Food & Beverage (F&B) Manager
Position: Food & Beverage (F&B) Manager
Location: Hotel Ganga, Muvattupuzha, Ernakulam, Kerala
Department: Food & Beverage (F&B)
Reports To: General Manager / Hotel Manager
Employment Type: Full-Time
Job Summary
Hotel Ganga is seeking an experienced and results-driven Food & Beverage (F&B) Manager to oversee all food and beverage operations, including restaurants, banquets, room service, and kitchen coordination. The F&B Manager will be responsible for ensuring exceptional guest experiences, maximizing revenue, controlling costs, maintaining quality standards, and leading the F&B team to achieve operational excellence.
Key ResponsibilitiesOperational Management
- Oversee the daily operations of all food and beverage outlets.
- Ensure smooth coordination between service, kitchen, and banquet operations.
- Maintain high standards of food quality, beverage service, cleanliness, and guest satisfaction.
- Develop and implement standard operating procedures (SOPs) for F&B operations.
Guest Experience & Service Excellence
- Ensure outstanding customer service and hospitality standards.
- Monitor guest feedback and take corrective actions when required.
- Handle escalated guest complaints and service-related issues professionally.
- Continuously improve the dining experience and service quality.
Financial Management
- Prepare and manage F&B budgets and operational forecasts.
- Monitor revenue, profitability, food costs, beverage costs, and labor costs.
- Analyze sales reports and implement strategies to improve profitability.
- Achieve departmental revenue and cost-control targets.
Team Leadership & Development
- Recruit, train, supervise, and motivate F&B staff.
- Conduct regular performance evaluations and coaching sessions.
- Prepare duty rosters and ensure adequate staffing levels.
- Promote teamwork, discipline, and professional development.
Inventory & Cost Control
- Monitor procurement, inventory levels, and stock movement.
- Implement inventory control systems to reduce wastage and pilferage.
- Ensure proper storage and handling of food and beverage products.
- Coordinate with suppliers and vendors to maintain quality standards.
Menu Planning & Revenue Enhancement
- Work closely with the Executive Chef to develop menus and pricing strategies.
- Introduce promotions, special events, and seasonal offerings.
- Identify opportunities for upselling and increasing average guest spend.
- Support banquet and catering business development initiatives.
Hygiene, Safety & Compliance
- Ensure compliance with FSSAI regulations, health standards, and hotel policies.
- Maintain the highest standards of food safety, sanitation, and workplace safety.
- Conduct regular audits and inspections of all F&B areas.
- Ensure licenses and statutory requirements are maintained.
Reporting & Administration
- Prepare daily, weekly, and monthly operational reports.
- Monitor key performance indicators and implement improvement plans.
- Report operational performance and recommendations to management.
- Maintain accurate records and documentation.
Qualifications
- Bachelor's Degree or Diploma in Hotel Management, Hospitality Management, or a related field.
- Additional certifications in Food & Beverage Management are an advantage.
- Minimum 5–8 years of experience in hotel or restaurant F&B operations.
- At least 2–3 years of experience in a managerial role preferred.
Required Skills
- Strong leadership and people management skills.
- Excellent knowledge of restaurant, banquet, and food service operations.
- Financial acumen, budgeting, and cost-control expertise.
- Outstanding customer service and communication skills.
- Strong problem-solving and decision-making abilities.
- Knowledge of inventory management and procurement processes.
- Proficiency in POS systems, MS Office, and hospitality software.
- Fluency in English and Malayalam; Hindi is an added advantage.
Key Performance Indicators (KPIs)
- F&B Revenue Growth
- Food Cost and Beverage Cost Percentage
- Guest Satisfaction Scores
- Staff Productivity and Retention
- Inventory Accuracy and Waste Reduction
- Hygiene and Compliance Audit Results
- Banquet and Catering Revenue Performance
Working Conditions
- Fast-paced hospitality environment.
- Regular interaction with guests, staff, and vendors.
Salary & Benefits
- Competitive salary package based on experience and qualifications.
- Performance-based incentives.
- Duty meals and benefits as per company policy.
- Career growth and professional development opportunities.
Preferred Candidate Profile
- Strong leadership presence and operational expertise.
- Guest-focused with a commitment to service excellence.
- Strategic thinker with strong business and financial skills.
- Ability to lead large teams and manage multiple outlets effectively.
- Results-oriented with a proactive approach to problem-solving.
Hotel Ganga, Muvattupuzha, Ernakulam is looking for a dedicated and experienced F&B Manager to lead its food and beverage operations, drive business growth, and deliver exceptional dining experiences to guests.
Pay: ₹25,000.00 - ₹30,000.00 per month
Benefits:
- Cell phone reimbursement
- Food provided
Work Location: In person
