1. Reception & Guest Management
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Greet and welcome visitors in a warm, professional manner
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Maintain a tidy and presentable reception area
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Handle visitor registration and issue visitor passes
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Direct visitors to appropriate departments or personnel
2. Communication Handling
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Answer, screen, and forward incoming calls
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Respond to emails and inquiries promptly
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Handle messages and ensure timely delivery to concerned employees
3. Administrative Support
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Schedule appointments, meetings, and conference rooms
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Maintain office stationery and inventory
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Manage incoming and outgoing courier services
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Assist in maintaining personnel records and filing systems
4. Coordination & Documentation
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Coordinate with internal departments for smooth operations
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Maintain updated contact lists of employees and vendors
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Generate daily/weekly MIS reports as required
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Assist in basic HR/admin tasks during peak times
5. Customer Service
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Provide accurate information to guests and callers
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Handle complaints or escalate issues to management
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Ensure high-quality customer experience at all times
