Customer Support Executive
Location: Mumbai, Maharashtra
About the Role
We are looking for an experienced Customer Support Executive to join our team and deliver exceptional service to our clients. The ideal candidate will handle customer queries efficiently across multiple channels while maintaining high service standards in a fast-paced environment.
Key Responsibilities
- Respond to customer inquiries via phone, email, chat, and social media in a timely and professional manner
- Resolve customer issues, complaints, and escalations effectively
- Maintain accurate records of customer interactions in CRM systems
- Provide product/service information and guide customers to the right solutions
- Identify recurring issues and share feedback with internal teams for process improvement
- Meet and exceed service level agreements (SLAs) and quality metrics
- Coordinate with cross-functional teams to ensure smooth issue resolution
Requirements
- Minimum 3 years of experience in customer support / customer service roles
- Strong verbal and written communication skills in English (Hindi preferred)
- Experience working with CRM tools (Freshdesk, Zendesk, Salesforce, or similar)
- Ability to handle high-volume queries with patience and professionalism
- Problem-solving mindset with a customer-first approach
- Graduate in any stream (BBA / BCom / BA preferred)
- Immediate joiners preferred
Skills
- Excellent communication and interpersonal skills
- Active listening and empathy
- Multitasking and time management
- Basic computer proficiency (MS Office, email tools)
Why Join Dreamworth Solutions?
- Work on exciting projects across media, technology, sports, events and digital transformation
- Collaborative, innovation-driven work culture
- Exposure to AI-powered workflows and modern tools
- Excellent learning and career growth opportunities
Pay: ₹18,000.00 - ₹35,000.00 per month
Work Location: In person
