Chennai, Tamil Nadu
Job Summary
Experience
8+ years of overall ServiceNow experience
5+ years of hands-on ServiceNow Integration experience
Position Summary
We are seeking a highly skilled ServiceNow Integration Specialist to design, develop, support, and optimize enterprise integrations between ServiceNow and external applications. The ideal candidate will possess deep expertise in ServiceNow development, integration Hub, APIs, middleware technologies, and enterprise integration patterns. This role requires strong scripting capabilities and the ability to lead complex integration initiatives across cloud, on-premises, and third-party platforms.
Key Responsibilities
Integration Design & Development
Design, develop, and maintain integrations between ServiceNow and enterprise applications.
Architect scalable, secure, and reusable integration solutions.
Build and support inbound and outbound integrations using REST, SOAP, and web services.
Develop real-time, scheduled, event-driven, and batch integrations.
Ensure adherence to enterprise architecture, security, and integration standards.
ServiceNow Development
Develop and maintain custom applications, Script Includes, Business Rules, Flow Designer solutions, and integration Hub spokes.
Configure and support MID Servers, Import Sets, Transform Maps, and Data Sources.
Perform code reviews and ensure compliance with ServiceNow development best practices.
Troubleshoot and resolve complex platform and integration issues.
Enterprise Integration Management
Integrate ServiceNow with:
Active Directory / Entra ID
SAP
Azure DevOps
Monitoring Tools (SolarWinds, Dynatrace, Splunk, SCOM, etc.)
HR Systems (Workday, SuccessFactors, etc.)
Cloud Platforms (Azure, AWS, GCP)
Collaboration Platforms (Microsoft Teams, Outlook)
Custom Enterprise Applications
Support Service Graph Connectors and CMDB integrations.
Work with middleware platforms such as MuleSoft, Boomi, Dell Boomi, Informatica, or similar tools.
Support & Governance
Monitor integration health and performance.
Conduct root cause analysis for integration failures.
Maintain technical documentation and integration architecture diagrams.
Ensure compliance with security, audit, and data protection requirements.
Participate in platform upgrades and integration impact assessments.
Skill Requirements
ServiceNow Integration Hub
ServiceNow Scripting & Development
REST/SOAP APIs
JavaScript
JSON/XML
MID Server Administration
Enterprise Integrations
API Management
Integration Troubleshooting
ServiceNow Platform Architecture
Other Requirements
Required Certifications
Mandatory
ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Application Developer (CAD)
Preferred
ServiceNow Certified Implementation Specialist (ITSM)
ServiceNow Integration Hub Micro-Certification
Education
Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field.
Key Competencies
Integration Architecture
Advanced Scripting & Development
Problem Solving & Troubleshooting
Technical Leadership
Analytical Thinking
Stakeholder Communication
Documentation & Knowledge Sharing
Security & Compliance Awareness
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