JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Job DescriptionJLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
What this job involves: The individual will assume the lead role in the delivery of facilities management (FM) services. He / she will be the single point of contact for the client and will be responsible for:
- Ensuring a high level of client satisfaction, establishing, and managing the service delivery team, delivering key regional initiatives as well as ensuring consistency in processes, systems, and reporting
- Ensuring the efficient and consistent operation of all facility activities to meet contractual obligations with respect to the property portfolio in India.
Achieving client’s regional outsourcing objectives of service quality, cost savings, consistency, and risk management.
What your day-to-day will look like:
Client and Account Management
Be the single point of contact for JLL's service delivery and as the escalation point in India
Be accountable for the service delivery to meet the contractual obligations of JLL in India
Manage relationships with key stakeholders in Bangalore, Mumbai, Gurgaon, and organize regular business review with them
Develop and implement, together with the Regional Account Director, a business plan which meet client’s outsourcing and objectives for the account in India.
Contract Management
Ensure the adherence to the contract.
Be responsible for the achievement of the key performance indicators, service levels and other measures as contracted.
Implement and manage the change control process.
Manage the governance process for the account in India
Financial Management
Assist client with the development of the property budgets and forecasts in accordance with the financial timetable.
Be responsible for achievement of the agreed financial targets for the account; revenue, expenses and debtors’ targets (JLL plan)
Meet the agreed growth targets for the account.
Look for opportunities to cross-sell services.
Responsible for collection of fees from client and tracking of outstanding payments.
Operations
Be responsible for the direct management of all resources involved in the delivery of services. e.g., recruitment, performance assessment etc.
Actively manage the professional development of all direct reports.
Prepare and implement a Succession Plan for the account.
Be responsible for the implementation of technology systems to support service delivery. Ensure the required reporting from the systems.
Develop and implement standard operating procedures and processes for the account.
Develop, implement and manage all regional initiatives and programs for the account.
Drive client specific initiatives such as savings targets, benchmarking and best practices.
Source, transfer and implement best practices to the account.
Drive regional consistency in the account e.g., in reporting, standard operating procedures, systems and HR practices.
Establish consistency in the monthly reporting in each country.
Take part in the development of the regional reporting to the satisfaction of the client.
Desired or preferred experience and technical skills: At least 10-15 years’ experience in facilities account management under your belt. Likewise, you are a pro at handling complex account structures and client sensitivities. You are also an ace on the technical and financial know-how of running a service delivery team.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
