Role description
Job Description: Build and configure Certinia CS Cloud and PSA capabilities, including custom (Apex/LWC) components, Veda AI features and integration connectors. Roles & Responsibilities Configure and customize CS Cloud (playbooks, health scorecards, renewals, success plans) and PSA (project templates, resourcing, forecasting, timecards, backlog). Develop custom items – Veda AI (churn/propensity, summarization, next-best-action), Services Estimator, Experience Cloud portals, forecasting logic. Build/maintain integrations (SFDC, Oracle ERP/HCM, SAP CRM, Qualtrics, Fieldglass, Concur, BOM/telemetry feeds). Follow sandboxproduction change management; support unit testing and defect fixes. Experience 4–7 years Salesforce development (Apex, LWC, Flows); 2+ years hands-on Certinia PSA and/or CS Cloud. Integration experience (REST/SOAP APIs, middleware) and data migration. Certinia PSA / Salesforce Platform Developer I & II certifications preferred.
Skills
Certinia, Apex, REST, Salesforce, SOAP, Salesforce Experience Cloud
About UST
UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.
