Operations Manager for Multiple D2C E-Commerce Beauty Brands
Location: Mostly work from home, Hybrid
Experience: 1–3 years
Type: Full-time
About the role
We're a growing e-commerce business looking for an Operations Manager to own our end-to-end order and fulfillment operations. You'll be the person who makes sure every order ships on time, every return is handled cleanly, and stock never runs out unexpectedly. This is a hands-on role for someone who's organized, detail-obsessed, and comfortable living inside tools like Shopify, Shiprocket, and Razorpay.
What you'll do
- Manage daily order fulfillment end-to-end via Shiprocket — from order sync to dispatch, courier assignment, label generation, tracking, and delivery follow-up.
- Manage our Amazon (Seller Central) and Flipkart (Seller Hub) operations — order processing, listings, inventory sync, pricing, returns, and account health.
- Own the RTO (Return to Origin) process: monitor RTO rates, coordinate reattempts, reduce failed deliveries, and reconcile returned inventory.
- Process refunds and cancellations accurately across Shopify and Razorpay, keeping turnaround times low and customers informed.
- Manage inventory end-to-end — stock levels, reorder points, warehouse coordination, and keeping Shopify inventory accurate at all times.
- Coordinate with courier partners, warehouse teams, and customer support to resolve delivery exceptions, NDRs, and escalations.
- Track and report key ops metrics (fulfillment TAT, RTO %, refund TAT, stockouts) and flag issues before they become problems.
- Continuously improve processes and SOPs to make operations faster, cheaper, and more reliable as we scale.
What we're looking for
- 1–3 years of experience in ecommerce / D2C operations, order fulfillment, or supply chain.
- Experience in managing Amazon Seller Central and/or Flipkart Seller Hub — order processing, listings, and returns.
- Hands-on experience with Shopify and Shiprocket (or similar shipping aggregators); familiarity with Razorpay refunds is a strong plus.
- Strong understanding of RTO, NDR, and reverse logistics in the Indian ecommerce context.
- Comfortable with spreadsheets and data — you can pull numbers and make decisions from them.
- Highly organized, proactive, and able to juggle multiple orders, partners, and priorities without dropping the ball.
- Good communication skills to coordinate across couriers, warehouse, and internal teams.
Nice to have
- Experience in beauty, cosmetics, or personal care D2C.
- Familiarity with marketplace ads or catalog optimization on Amazon/Flipkart.
- Exposure to inventory management or WMS tools.
- Basic understanding of ecommerce reconciliation (COD remittance, courier billing).
Why join us
Be a core part of a fast-growing beauty brand where your work directly impacts customer experience and the bottom line. You'll own operations from day one and have real room to build systems and grow with the company.
Pay: ₹25,000.00 - ₹35,000.00 per month
Benefits:
- Flexible schedule
- Work from home
Work Location: Hybrid remote in Mumbai, Maharashtra (Mumbai)
