Front Desk Receptionist – Hotel Kedar Hill
*Company:* Hotel Kedar Hill
*Location:* Dhanbad, Jharkhand
*Job Type:* Full-time
*Department:* Front Office
*Experience:* 0–2 years preferred
*Salary:* ₹8,000–₹13,000 per month, depending on experience and skills
## Job Overview
Hotel Kedar Hill is looking for a *friendly, professional, and customer-focused Front Desk Receptionist* to join our team. The ideal candidate will be responsible for welcoming guests, managing check-ins and check-outs, handling reservations, answering guest queries, and ensuring a smooth and pleasant experience throughout their stay.
If you have excellent communication skills, a positive attitude, and enjoy interacting with people, we would love to hear from you.
## Key Responsibilities
* Welcome guests warmly and provide professional assistance at the front desk.
* Handle *guest check-in and check-out* procedures efficiently.
* Manage room reservations, cancellations, extensions, and booking inquiries.
* Answer phone calls, WhatsApp messages, and guest queries professionally.
* Provide information about hotel facilities, rooms, restaurant services, and local attractions.
* Coordinate with housekeeping, restaurant, maintenance, and other departments to address guest requirements.
* Maintain accurate guest records and update hotel booking/front-office systems.
* Handle guest complaints and resolve issues promptly and professionally.
* Prepare and manage bills, payments, receipts, and basic cash transactions.
* Maintain proper records of daily arrivals, departures, and room status.
* Assist guests with special requests and ensure their requirements are communicated to the relevant departments.
* Maintain a clean, organized, and professional front-desk environment.
* Follow hotel policies and maintain high standards of guest service.
## Requirements
* Minimum *12th pass*; graduate preferred.
* Previous experience in hotel front office/reception is preferred but *freshers with excellent communication skills may also apply*.
* Good verbal and written communication skills in *English and Hindi*.
* Pleasant personality and professional appearance.
* Basic computer knowledge and ability to use MS Office.
* Ability to handle multiple tasks and work under pressure.
* Strong customer-service and problem-solving skills.
* Willingness to work in *rotational shifts*, including weekends and holidays.
* Candidates with experience using hotel PMS/booking software will be preferred.
## Key Skills
*Front Office | Guest Relations | Customer Service | Hotel Reception | Check-in & Check-out | Reservations | Telephone Handling | Communication Skills | Computer Skills | Problem Solving*
## What We Offer
* Competitive salary based on experience and skills.
* Opportunity to work in a growing hospitality environment.
* Professional and supportive work culture.
* Opportunities to learn and grow within the hotel industry.
## How to Apply
Interested candidates can apply through Indeed with their *updated resume*. Candidates with relevant hotel front-office or customer-service experience are encouraged to apply.
*Join Hotel Kedar Hill and become an important part of creating a great guest experience.*
Pay: ₹8,000.00 - ₹13,000.00 per month
Benefits:
Work Location: In person
