Roles & Responsibilities – Student Onboarding Coordinator
- Contact enrolled Lighthouse students and assist them with the onboarding process.
- Guide students in creating Mentor, Student, and Parent WhatsApp groups and ensure successful onboarding completion.
- Handle student queries and provide basic support through calls and WhatsApp.
- Conduct 100 outbound calls per day and facilitate around 30 WhatsApp group creations daily.
- Follow up with students who are unresponsive or have incomplete onboarding requirements.
- Maintain accurate records of calls, follow-ups, onboarding status, and group creation activities in Excel/Google Sheets.
- Update trackers regularly and ensure data accuracy for reporting and monitoring purposes.
- Support day-to-day operational activities and assist with additional processes as required.
- Coordinate with mentors and internal teams to ensure a smooth student onboarding experience.
Required Skills
- Strong verbal and written communication skills.
- Good working knowledge of Excel/Google Sheets.
- Strong organisational and follow-up skills.
- Ability to multitask and work in a target-driven environment.
- Willingness to learn and take ownership of operational responsibilities.
Pay: ₹15,000.00 - ₹20,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Paid sick time
- Provident Fund
Work Location: In person
