Position: HVAC Service Manager
Experience: 5–10 Years
Department: Service & Maintenance
Location: As per company requirement
Job Summary
We are seeking an experienced HVAC Service Manager to lead service operations, maintenance activities, troubleshooting, customer support, and service teams. The candidate should have strong technical knowledge of HVAC systems, team management skills, and experience in handling service contracts and customer relationships.
Key Responsibilities
- Manage day-to-day HVAC service and maintenance operations.
- Lead and supervise service engineers, technicians, and subcontractors.
- Plan preventive maintenance (PM) and corrective maintenance activities.
- Ensure timely closure of service calls and customer complaints.
- Diagnose and resolve complex HVAC system issues.
- Monitor Annual Maintenance Contracts (AMC) and Comprehensive Maintenance Contracts (CMC).
- Prepare service schedules and allocate manpower efficiently.
- Conduct site inspections and technical audits.
- Ensure compliance with safety standards and company policies.
- Maintain service records, reports, and documentation.
- Coordinate with clients, vendors, and internal departments.
- Monitor spare parts inventory and procurement requirements.
- Support project handover and commissioning activities.
- Track service KPIs and improve operational efficiency.
- Train and develop service team members.
Technical Skills Required
- HVAC System Troubleshooting
- Chillers (Air-Cooled & Water-Cooled)
- VRF/VRV Systems
- DX Units
- AHU (Air Handling Units)
- FCU (Fan Coil Units)
- Package Units
- Ductable Split AC Systems
- Precision Air Conditioning Systems
- Ventilation Systems
- Cooling Towers
- Pumps and Hydronic Systems
- Refrigeration Principles
- HVAC Controls & BMS
- Electrical Troubleshooting
- Preventive & Breakdown Maintenance
- Testing & Commissioning
- Energy Management
Management Skills
- Team Leadership
- Customer Relationship Management
- Vendor Management
- Service Planning & Scheduling
- Cost Control & Budget Management
- Contract Management
- Conflict Resolution
- Performance Management
- Resource Allocation
- Report Preparation
Software Skills
- MS Excel
- MS Word
- MS PowerPoint
- ERP Software
- Service Management Software
- AutoCAD (Basic Knowledge)
- BMS Monitoring Systems
Qualification
- B.E./B.Tech/Diploma in Mechanical Engineering or HVAC-related field.
- HVAC certifications will be an added advantage.
Experience
- 5–10 years of experience in HVAC Service & Maintenance.
- Experience in handling commercial, industrial, and residential HVAC projects.
- Proven experience in managing service teams and customer accounts.
Preferred Candidate Profile
- Strong communication and client-handling skills.
- Ability to manage multiple sites and teams.
- Strong analytical and problem-solving skills.
- Knowledge of HVAC industry standards and safety regulations.
- Willingness to travel to project sites when required
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
