The Customer Relationship Executive (CRE) is responsible for delivering an exceptional customer experience by welcoming customers, understanding their needs, assisting the sales team, and ensuring smooth showroom operations. The CRE plays a key role in increasing customer satisfaction, supporting sales, and maintaining an organized and professional showroom environment.
Key ResponsibilitiesCustomer Service
- Welcome every customer with a warm and professional approach.
- Understand customer requirements and guide them to the appropriate products and services.
- Ensure every customer receives prompt and courteous assistance.
- Handle customer queries, concerns, and feedback professionally.
Sales Support
- Assist the sales team in explaining products, offers, and promotions.
- Help customers select suitable frames, sunglasses, and accessories.
- Encourage customers to explore premium brands and ongoing promotional offers.
- Support the team in achieving monthly sales targets.
- Coordinate with optometrists and sales executives for a seamless customer journey.
Floor Management
- Monitor the showroom floor to ensure customers are attended to without delay.
- Maintain cleanliness, product displays, and visual merchandising standards.
- Ensure all frames and products are displayed correctly and replenished when required.
- Coordinate with housekeeping to keep the showroom presentable at all times.
Customer Relationship Management
- Build long-term relationships with customers through excellent service.
- Follow up with customers regarding orders, deliveries, and after-sales service.
- Encourage customer feedback and Google reviews.
- Maintain accurate customer records in the CRM/software.
Operational Support
- Assist with billing coordination and appointment scheduling when required.
- Coordinate with the inventory team regarding product availability.
- Support promotional events and in-store marketing activities.
- Ensure compliance with company policies and standard operating procedures.
Skills & Qualifications
- Bachelor's degree or equivalent qualification preferred.
- Excellent communication and interpersonal skills.
- Pleasant personality with a customer-focused attitude.
- Basic computer knowledge.
- Ability to work in a fast-paced retail environment.
- Strong teamwork, organizational, and problem-solving skills.
Key Performance Indicators (KPIs)
- Customer satisfaction score.
- Customer waiting time.
- Sales support contribution.
- Google review generation.
- Customer follow-up completion rate.
- Floor presentation and housekeeping standards.
- Attendance and punctuality.
- Compliance with company SOPs.
Reporting To
Branch Manager
Working Relationships
- Branch Manager
- Sales Executives
- Optometrists
- Billing Team
- Inventory Team
- Customer Care Team
Expected Behaviour
- Professional appearance and grooming.
- Positive attitude with excellent customer service skills.
- Team-oriented approach.
- Strong sense of responsibility and ownership.
- Maintain confidentiality and integrity in all customer interactions.
Pay: ₹10,000.00 - ₹20,000.00 per month
Work Location: In person
