Job Title: Customer Support Executive (Non-Sales / No Targets)Company Overview
At Himalayan Solar Limited, we are dedicated to providing sustainable and clean energy solutions to our growing family of customers. As we expand our footprint, we are looking for a dedicated and empathetic Customer Support Executive to join our team. If you love helping people and want a stable role without the pressure of sales targets, this is the perfect opportunity for you
Job Overview
We are seeking a Customer Support Executive / Operations Caller whose primary responsibility will be managing incoming and outgoing customer queries. This is a 100% pure customer service and relationship management role. There is absolutely no sales involvement, cold calling, or monthly revenue targets.
Key Responsibilities
- Query Management: Answer inbound calls and messages from customers regarding solar installation timelines, billing, maintenance, and technical assistance.
- Outbound Updates: Make proactive follow-up calls to existing customers to share project status updates or gather feedback on our services.
- Issue Resolution: Act as the first point of contact to resolve customer grievances smoothly, coordinating with internal technical teams when necessary.
- Data Logging: Accurately maintain and update customer interaction logs in our CRM database.
- Brand Ambassadorship: Maintain a polite, professional, and empathetic tone to ensure high levels of customer satisfaction.
Key Requirements
- Education: Minimum Higher Secondary (10+2) passed; Graduates in any stream preferred.
- Experience: 0 to 2 years of experience in a call center, customer service. Freshers with excellent communication skills are welcome to apply!
- Languages: [Hindi/English/Punjabi]
- Skills: Strong active listening, basic computer knowledge (Excel), and a problem-solving mindset.
Pay: ₹12,502.96 - ₹20,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Paid sick time
- Provident Fund
Work Location: In person
