Key Responsibilities :
- Serve as the Level 3 escalation point for complex macOS-related incidents and problem management, ensuring timely resolution, root cause analysis, and service restoration for high-priority issues.
- Manage, maintain, and enhance enterprise-scale Mobile Device Management (MDM) environments using tools such as Jamf and Workspace ONE.
- Develop scripting and automation solutions to streamline operational tasks, improve endpoint visibility, reduce manual effort, and accelerate issue remediation.
- Collaborate closely with Security, Networking, and Service Desk teams to standardize support processes, improve documentation, and strengthen L1/L2 operational capabilities.
- Monitor overall device fleet performance and compliance metrics, including patch management, endpoint health, and incident trends, while driving continuous service improvements.
- Support cross-platform troubleshooting and interoperability, including exposure to VDI and Citrix environments, while coordinating with Windows support teams where required.
- Prepare and maintain detailed technical documentation, operational runbooks, knowledge articles, and change/release records in line with organizational standards.
Preferred / Additional Skills :
- Experience supporting or administering VDI and Citrix technologies such as Citrix Workspace and Virtual Apps & Desktops.
- Exposure to Windows desktop environments, Intune, and cross-platform device interoperability.
- Familiarity with endpoint security solutions including CrowdStrike, EDR tools, vulnerability management, and CIS-based device hardening practices.
- Understanding of CI/CD pipelines, Git/version control systems, configuration-as-code methodologies, and automated testing frameworks.
- Experience working with monitoring and logging tools such as Splunk, with a focus on operational analytics and proactive issue management.
Core Competencies:
- Self-motivated professional with strong ownership mindset and proactive execution approach.
- Advanced analytical and troubleshooting skills with the ability to systematically resolve complex technical issues.
- Strong documentation, technical writing, and runbook development capabilities.
- Customer-focused approach emphasizing service reliability, usability, and user experience.
- Continuous learning mindset with interest in automation, engineering innovation, and leadership growth opportunities
Pay: ₹2,500,000.00 - ₹4,000,000.00 per year
Work Location: In person
