- Manage daily café and F&B; operations, including opening/closing and smooth floor functioning.
- Supervise service staff, captains, stewards and other front-of-house team members.
- Coordinate effectively with the kitchen to ensure timely, accurate and quality service.
- Maintain high standards of guest service, hospitality, cleanliness and presentation.
- Handle customer feedback, complaints and service recovery professionally and promptly.
- Monitor food and beverage quality, portion control and consistency as per café standards.
- Control inventory, stock movement, wastage and food/beverage costs.
- Coordinate with vendors and support timely procurement of operational requirements.
- Monitor daily sales, cash handling, billing and operational reports.
- Drive revenue through suggestive selling, upselling, promotions and excellent menu knowledge.
- Prepare staff duty rosters and ensure adequate manpower during peak hours.
- Train, coach and motivate team members on service standards and SOPs.
- Ensure compliance with hygiene, food-safety, housekeeping and workplace-safety standards.
- Support management in implementing operational improvements and customer-experience initiatives.
Pay: ₹20,000.00 - ₹25,000.00 per month
Work Location: In person
