Role Overview
The Customer Relationship Executive will play a key role in building and nurturing long-term relationships with customers. This role involves engaging with customers, addressing inquiries, coordinating with internal teams, and ensuring a seamless customer experience. The candidate will support CRM activities, handle customer data, and contribute to improving overall customer satisfaction and loyalty.
Key Responsibilities
- Serve as the primary point of contact for customers, addressing queries and providing timely solutions.
- Maintain and update customer information in the CRM system.
- Support CRM initiatives by assisting in data collection, customer follow-ups, and feedback analysis.
- Coordinate with sales, service, and operations teams to ensure customer needs are met effectively.
- Assist in executing customer retention strategies and engagement programs.
- Conduct basic market segmentation and help identify customer trends or opportunities.
- Prepare routine reports related to customer interactions, service levels, and satisfaction metrics.
- Help ensure a positive customer journey and overall experience throughout the sales and service cycle.
Qualifications
- Strong communication and interpersonal skills.
- Basic understanding of CRM software and customer data handling.
- Good analytical abilities with attention to detail.
- Ability to multitask and manage time effectively.
- Bachelor’s degree in Business, Marketing, or a related field.
- Prior experience in customer service or CRM support is an advantage.
- Experience in the renewable energy sector is a plus, but not mandatory.
Desired Attributes
- Customer-centric mindset with a problem-solving approach.
- Team player with a positive attitude.
- Eagerness to learn and adapt to dynamic business environments.
Job Type: Full-time
Pay: ₹30,000.00 - ₹45,000.00 per month
Benefits:
Work Location: In person
