This is for our Serviced Apartment in the heart of Hiranandani Gardens, Powai, Mumbai. It is an unique offering in the market with 5 star hotel level amenities and services, combined with modern, upscale home like set-up. A true Serviced Apartment in India. All units being 1 BHK with separate Living, Kitchen, & Bedroom. Majority of our clients are Japanese Corporates.
Job Summary: The Front Desk Executive is responsible for providing exceptional customer service and administrative support at the front desk. This role includes managing front office operations, greeting guests, and ensuring a positive experience for all visitors.
NOTE: This position involves night shifts as well.
Key Responsibilities:
- Day-to-day Front Desk duties, check-ins/outs, billing
- Answer phone calls, emails, respond to inquiries
- Greet and assist visitors in a friendly and professional manner
- Room visits, room checks, coordinating with HK teams for room condition
- Handle guest requests, grievances, resolve by coordinating with respective teams.
- Handle administrative tasks, documentation
- Manage scheduling, appointments, and maintain the front office calendar.
- Maintain a clean and organized reception area.
- Collaborate with other departments to ensure smooth office operations.
- Maintain confidentiality and uphold company policies and procedures.
Qualifications:
- A Bachelor’s degree in hotel management or a related field
- Excellent Verbal / Written, ability to write professional emails, drafting of documents, presentations, etc.
- Previous experience in a Hotel Front Office preferred.
- Strong English communication (verbal & written) and interpersonal skills.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
- Excellent organizational skills and attention to detail.
- Ability to multitask and work in a fast-paced environment.
- Professional appearance and demeanor.
About RELOhomes
RELOhomes is the premium hospitality brand of Relomi Corporate Services LLP, a leading provider of relocation, hospitality, and corporate support services to Japanese and multinational companies across India. With a team of over 180 professionals, Relomi delivers world-class services across multiple business verticals while maintaining exceptional standards of quality and customer care.
Located in the prestigious Hiranandani Gardens, Powai, RELOhomes offers fully serviced premium apartments designed for expatriates, corporate travellers, and long-stay guests. Our guests enjoy the comfort and privacy of a modern home combined with the service standards of a premium hotel, including housekeeping, concierge support, maintenance, and personalized guest services.
We pride ourselves on delivering warm hospitality, attention to detail, and exceptional guest experiences. If you are passionate about customer service and aspire to build a rewarding career in premium hospitality, RELOhomes offers an excellent opportunity to learn, grow, and work with international corporate guests in a professional environment.
Job Type: Full-time
Pay: ₹25,000.00 - ₹30,000.00 per month
Benefits:
- Cell phone reimbursement
- Food provided
- Health insurance
- Provident Fund
Ability to commute/relocate:
- Powai, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)
Experience:
- Hotel management: 1 year (Required)
Language:
Shift availability:
Work Location: In person
