CESTA SHIPPING (P) LTD is a leading name in the freight forwarding and logistics industry. With a strong global network and a commitment to customer satisfaction, we provide comprehensive end-to-end import and export logistics solutions across international markets.
Key Responsibilities
- Handle end-to-end customer service activities for Sea Import shipments.
- Coordinate with overseas agents, shipping lines, transporters, and customers for smooth shipment execution.
- Manage shipment documentation, including Bill of Lading, Delivery Orders, Arrival Notices, and other import-related documents.
- Monitor shipment status and provide timely updates to customers.
- Coordinate with customs clearance teams and ensure timely cargo delivery.
- Resolve customer queries and operational issues promptly while maintaining high service standards.
Candidate Requirements
- 3–4 years of experience in Sea Imports Customer Service within the freight forwarding industry.
- Complete knowledge of Sea Import operations and documentation.
- Good understanding of import procedures, shipping documentation, and coordination with shipping lines and overseas agents.
- Strong communication and customer handling skills.
- Ability to work independently and manage multiple shipments simultaneously.
Preferred Skills
- Excellent coordination and follow-up abilities.
- Strong problem-solving and organizational skills.
- Customer-focused approach with attention to detail.
- Ability to work in a fast-paced logistics environment.
If you are a motivated logistics professional with hands-on experience in Sea Import Customer Service and are looking to grow with a dynamic freight forwarding company, we would love to hear from you.
Pay: ₹20,000.00 - ₹30,000.00 per month
Work Location: In person
