We are looking for an experienced Bitrix24 Consultant/System Engineer to implement, customize, integrate, and support Bitrix24 CRM and business automation solutions. The ideal candidate should have hands-on experience in CRM implementation, workflow automation, system administration, integrations, and user training. You will work closely with business stakeholders to understand requirements and deliver scalable Bitrix24 solutions that improve productivity and business processes.
Key Responsibilities
- Implement and configure Bitrix24 CRM based on business requirements.
- Customize CRM pipelines, workflows, business processes, automation rules, and smart processes.
- Configure CRM modules including Leads, Deals, Contacts, Companies, Tasks, Projects, HR, and Document Management.
- Integrate Bitrix24 with third-party applications such as ERP, accounting systems, telephony, WhatsApp, email, payment gateways, and REST APIs.
- Perform data migration, user onboarding, role-based access control, and system configuration.
- Develop reports, dashboards, and KPIs for management.
- Troubleshoot technical and functional issues and provide timely support.
- Conduct user training sessions and prepare technical documentation and SOPs.
- Collaborate with developers for custom modules and advanced integrations.
- Ensure system security, backups, performance optimization, and regular updates.
- Stay updated with new Bitrix24 features and recommend process improvements.
Required Skills
- 2+ years of hands-on experience implementing or administering Bitrix24.
- Strong understanding of CRM concepts, sales processes, and workflow automation.
- Experience with Bitrix24 Cloud and/or On-Premise versions.
- Knowledge of REST APIs, Webhooks, and third-party integrations.
- Experience with email integration, telephony, calendars, and collaboration tools.
- Understanding of SQL databases and data migration.
- Basic knowledge of PHP, JavaScript, HTML/CSS is an added advantage.
- Experience with automation tools such as Make (Integromat), Zapier, or n8n is preferred.
- Excellent analytical, troubleshooting, and problem-solving skills.
- Strong communication and client-facing skills.
Preferred Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Bitrix24 implementation or CRM certification is preferred.
- Experience with ERP, HRMS, Microsoft 365, Google Workspace, or other CRM platforms is an advantage.
Pay: ₹300,000.00 - ₹800,000.00 per year
Work Location: In person
