Key Responsibilities:
- Manage incoming reservation requests through various channels such as phone, email, and online platforms, ensuring accuracy and effective allocation of dining space.
- Deliver exceptional customer service by addressing reservation inquiries, accommodating special requests from guests, and conveying relevant information.
- Plan and optimize table assignments strategically to maximize seating capacity while maintaining smooth service flow.
- Work closely with the host/hostess and waitstaff to communicate reservation specifics, special requests, and ensure a cohesive and orderly seating arrangement.
- Maintain an orderly reservation system, update guest details, and accurately document reservation history.
- Foster positive relationships with recurring patrons, recognize special occasions, and contribute to overall customer satisfaction.
Qualifications:
- Ability to manage multiple reservation requests efficiently, maintain accurate records, and coordinate table assignments effectively.
- Ability to effectively communicate with guests via phone, email, and in person, conveying information clearly and professionally.
- Dedication to providing exceptional service to guests, including accommodating special requests and addressing inquiries promptly and courteously.
We look forward to hearing from you!
To apply for a position with us, please submit your resume to reach out to us at [email protected] and for Contact no. 9227991153
Job Types: Full-time, Permanent, Fresher
Pay: ₹18,000.00 - ₹24,000.00 per month
Work Location: In person
