Job Title: Senior Customer Support Executive (Voice, Email & Chat)
Undergraduate with minimum 6 months Experience/Graduate Freshers
Job Summary:
We are looking for a highly skilled and experienced Senior Customer Support Executive to join our team. The ideal candidate will have excellent communication skills, be fluent in English, and have experience handling customer queries across voice, email, and chat platforms. You will be responsible for delivering exceptional customer service and ensuring a seamless support experience.
Key Responsibilities:
- Handle customer interactions via voice calls, email, and chat
- Resolve customer queries efficiently and professionally
- Maintain a high level of customer satisfaction
- Escalate complex issues to the appropriate team when needed
- Maintain accurate records of customer interactions
- Follow company processes and quality standards
Requirements:
- Minimum [X] years of experience in customer support
- Fluent in spoken and written English
- Strong communication and interpersonal skills
- Experience in voice, email, and chat support
- Ability to multitask and work under pressure
- Basic computer and CRM knowledge
Preferred Qualifications:
- Experience in international customer support
- Previous senior or team lead experience is a plus
Salary: Competitive (based on experience)
Benefits:
- Flexible working environment
- Growth and career advancement opportunities
- Supportive team culture
How to Apply8737937323(WhatsAp)
Pay: ₹32,627.12 - ₹35,348.69 per month
Benefits:
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund
Education:
- Higher Secondary(12th Pass) (Required)
Experience:
- Customer support: 1 year (Required)
Work Location: In person
