Job Title: Patient Feedback Executive
Location: Leela Bhawan, Patiala
Industry: Healthcare / Hospital Management
Working Hours: 9:00 AM – 5:00 PM
Working Days: 6 Days a Week
Job Summary
We are hiring a dedicated and professional Patient Feedback Executive for a hospital-based client. The role involves interacting with patients during OPD visits and post-discharge to gather feedback, improve patient experience, and support the hospital’s service quality and reputation.
Key Responsibilities
- Interact with patients during OPD visits and after discharge to collect feedback on services and overall experience
- Record and maintain patient feedback in a structured format
- Identify positive patient experiences for testimonials and internal quality improvement
- Ensure a professional, empathetic, and respectful approach during all patient interactions
- Coordinate with internal teams to organize and manage collected data
- Provide actionable insights to support service improvement initiatives
Candidate Requirements
- Strong communication and interpersonal skills
- Polite, empathetic, and professional demeanor
- Basic computer knowledge and data handling ability
- Ability to coordinate effectively with internal teams
- Prior experience in healthcare, customer service, or patient interaction is preferred
Benefits
- Opportunity to work in a professional healthcare environment
- Direct involvement in improving patient experience
- Exposure to hospital operations and patient relationship management
Equal Opportunity Statement
We are an equal opportunity employer and encourage applications from all qualified candidates, regardless of gender or background.
How to Apply
Interested candidates can apply by submitting their resume.
Pay: ₹10,000.00 - ₹20,000.00 per month
Work Location: In person
