We are hiring a responsible and hands on Front Office Manager to oversee the daily operations of our hostel in Khar West.
This is a dormitory style hostel role, not a hotel position.
The role involves supervising front desk operations, managing guest experience, handling reports, reservations, and supporting smooth day to day hostel and property operations.
Shift Details
12 hour duty
Rotational shift
15 days day shift and 15 days night shift
Candidate must be comfortable with night shifts
Key Responsibilities:
Property Management:
Oversee the maintenance and upkeep of the property, facilities, and grounds.
Coordinate with external contractors for cleaning, plumbing, electrical work, and repairs.
Conduct regular property inspections to ensure compliance with safety and hygiene standards.
Maintain records for property maintenance, repair requests, and inventories.
Manage budgets, control costs, and monitor expenditures.
Resident and Guest Management:
Supervise resident registration, room allocation, and check-in/check-out processes.
Maintain up-to-date reservation records and ensure smooth operations across booking platforms.
Serve as the primary point of contact for guests, addressing concerns and inquiries promptly.
Implement and enforce hostel rules to foster a positive and harmonious environment.
Resolve guest complaints and mediate conflicts effectively.
Operational and Administrative Management:
Ensure smooth functioning of the front office, including timely responses to calls and emails.
Monitor and update OTA platform pricing regularly based on competitor analysis and occupancy trends.
Prepare and share daily pricing reports with management for approval.
Maintain accurate financial records, including rent collection, utility payments, and expenses.
Collaborate with management to develop strategies for enhancing guest satisfaction and occupancy.
Maintenance and Inventory Control:
Monitor inventory levels, source supplies, and establish relationships with reliable vendors.
Research suppliers to secure the best pricing and deals for essential items.
Implement and oversee preventive maintenance schedules for the property.
Ensure timely replenishment of consumables and upkeep of all facilities.
Housekeeping and Hygiene:
Supervise housekeeping schedules and ensure cleanliness across all areas of the property.
Maintain hygiene standards and organize periodic deep cleaning as needed.
Address maintenance issues identified during inspections.
Requirements:
Experience in hostel, hotel, front office, or property management preferred
Strong communication and guest handling skills
Good computer knowledge and ability to work on booking systems and Excel
Organized, responsible, and proactive
Comfortable working in day and night rotational shifts
Job Types: Full-time, Permanent
Pay: ₹18,000.00 - ₹25,000.00 per month
Education:
- Higher Secondary(12th Pass) (Preferred)
Experience:
- Microsoft Office: 1 year (Preferred)
- total work: 1 year (Preferred)
Language:
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Work Location: In person
