The Receptionist cum Telephone Operator is responsible for handling front desk operations and managing all incoming and outgoing calls professionally. The role involves welcoming guests, attending inquiries, coordinating communication between departments, and ensuring excellent guest service at all times.
- Welcome and assist guests, visitors, and clients courteously.
- Handle guest check-ins, check-outs, and basic front desk procedures.
- Answer all incoming telephone calls promptly and professionally.
- Transfer calls to appropriate departments or guest rooms.
- Take and deliver messages accurately and on time.
- Handle guest inquiries regarding hotel services, room availability, facilities, and local information.
- Maintain visitor records, call logs, and reception registers.
- Coordinate wake-up calls and guest requests.
- Maintain cleanliness and professional appearance of the reception area.
- Assist in handling guest complaints and escalate issues when required.
- Coordinate with Housekeeping, Engineering, Security, and other departments for guest assistance.
- Maintain confidentiality of guest information and hotel operations.
- Operate EPABX/PBX telephone systems efficiently.
- Support other Front Office duties assigned by management.
Requirements & Qualifications
- Minimum HSC / Graduate preferred.
- Prior experience in Front Office or Reception preferred.
- Good communication skills in English, Hindi, and local language preferred.
- Pleasant personality with professional grooming standards.
- Basic computer knowledge and telephone handling skills.
- Ability to work in shifts and handle multiple tasks efficiently.
Pay: Up to ₹15,000.00 per month
Benefits:
- Food provided
- Leave encashment
- Provident Fund
Work Location: In person
