We're Hiring: CRM Executive
About LaFetch
LaFetch is India's fastest premium fashion marketplace, bringing the coolest homegrown fashion brands to customers across Delhi NCR in just 60 minutes.
We're reimagining how fashion is discovered, shopped, and experienced by combining technology, speed, and exceptional customer service. As we continue to grow, we're looking for people who like talking to customers, building relationships, and creating memorable shopping experiences.
About the Role
We're looking for a CRM Executive who is confident, persuasive, and genuinely enjoys interacting with people. This isn't just a customer support role, it's about building relationships, understanding customer needs, converting potential customers into loyal shoppers, and ensuring every interaction leaves a positive impression of LaFetch.
If you're someone who can communicate effortlessly, think on your feet, and enjoy closing conversations that lead to sales, we'd love to meet you.
What You'll Do
- Reach out to potential customers through calls, WhatsApp, and other communication channels.
- Convert leads into paying customers by understanding their preferences and recommending the right products.
- Build and nurture long-term customer relationships to encourage repeat purchases.
- Handle customer queries before, during, and after purchase with professionalism and empathy.
- Resolve customer concerns and coordinate with internal teams to ensure timely resolutions.
- Follow up with customers regarding abandoned carts, inquiries, and post-purchase feedback.
- Maintain accurate customer records and interaction history within the CRM platform.
- Identify opportunities for upselling and cross-selling based on customer preferences.
- Work closely with the marketing, operations, and brand teams to deliver a seamless customer experience.
- Share customer insights and feedback to help improve products, campaigns, and the overall shopping experience.
We're Looking For Someone Who
- Has outstanding spoken and written English communication skills.
- Is naturally persuasive and enjoys interacting with people.
- Has strong sales instincts and knows how to build trust with customers.
- Is confident handling customer objections and converting conversations into sales.
- Is empathetic, patient, and solution-oriented while addressing customer concerns.
- Has excellent interpersonal and relationship-building skills.
- Is organized and can manage multiple customer conversations simultaneously.
- Learns quickly and thrives in a fast-paced startup environment.
- Is comfortable using Google Sheets, CRMs, and communication tools (or is eager to learn).
Bonus Points If You
- Have prior experience in sales, customer success, business development, retail, or customer support.
- Are passionate about fashion, D2C brands, or e-commerce.
- Have experience using CRM platforms such as HubSpot, Zoho CRM, Freshsales, Salesforce, or similar tools.
Why Join LaFetch?
- Work directly with a fast-growing startup shaping the future of fashion commerce.
- Gain hands-on experience across CRM, customer success, and sales.
- Learn how customer relationships drive business growth.
- Collaborate with a young, ambitious, and high-performing team.
- Take ownership from day one and make a visible impact.
If you're someone who loves talking to people, closing conversations with confidence, and creating exceptional customer experiences, we'd love to hear from you.
Pay: ₹15,000.00 - ₹20,000.00 per month
Benefits:
- Flexible schedule
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund
- Work from home
Application Question(s):
- Do you have prior experience in sales, customer service, business development, or a customer-facing role?
- Are you comfortable speaking with customers over phone calls every day?
- Are you fluent in spoken English?
- Can you work from our office in Gurgaon, sector 49
Work Location: In person
