Job Description: Front Office Associate/ Executive
The Front Office Associate / Executive will play a key role in delivering outstanding customer service to guests and focuses on ensuring smooth front desk operations.
Key Responsibilities:
- Maintain the cleanliness and organization of the front desk area.
- Welcome guests warmly, ensuring exceptional customer service throughout their stay.
- Process payment transactions with precision and efficiency.
- Explain the various packages and up sell packages to guests.
- Address guest requests and complaints professionally and promptly.
- Maintain accurate and updated records.
- Assist guests with inquiries and provide information about facilities and services.
- Perform additional duties as assigned by the Front Office Manager or Supervisor.
Qualifications and Requirements:
- Minimum HSSC pass, diploma, or equivalent qualification.
- Prior experience in customer service, preferably in Casino or hospitality industry.
- Fluency in English and Hindi.
- Excellent organizational and time management abilities, capable of multitasking in a fast-paced setting.
- Keen attention to detail with strong problem-solving skills.
- Team-oriented, with the ability to collaborate effectively across departments.
- Proficiency in computer applications, including Microsoft Office
Pay: ₹20,000.00 - ₹25,000.00 per month
Benefits:
- Flexible schedule
- Food provided
- Provident Fund
Work Location: In person
