The Customer Relationship Manager is responsible for maintaining long-term customer relationships, ensuring customer retention, increasing repeat business, and supporting customer engagement activities.
Manager is responsible for ensuring customer satisfaction, managing customer feedback, handling escalations, and improving overall customer experience across the dealership.
- Monitor customer satisfaction scores and feedback.
- Handle customer complaints and escalations.
- Ensure timely resolution of customer concerns.
- Conduct customer satisfaction surveys.
- Analyze customer feedback and identify improvement areas.
- Coordinate with sales and service departments.
- Ensure compliance with OEM customer care standards.
- Prepare monthly customer satisfaction reports.
- Train staff on customer handling practices.
- Maintain customer database and records.
- Conduct welcome calls and post-delivery follow-ups.
- Schedule service reminders and customer engagement calls.
- Monitor customer satisfaction and retention.
- Handle customer queries and coordinate resolutions.
- Promote loyalty programs and referral schemes.
- Track lost customers and implement retention activities.
- Generate customer feedback reports.
- Support dealership events and customer engagement programs.
Pay: ₹25,000.00 - ₹32,000.00 per month
Benefits:
- Health insurance
- Life insurance
- Provident Fund
Work Location: In person
