Provide dedicated support to riders by handling their queries and resolving operational issues quickly.
- Coordinate with Store Operations, Delivery and Customer Success teams to resolve rider-related issues.
- Handle escalations related to failed return pick-ups, RTOs and other delivery-related challenges.
- Manage a high volume of rider calls while maintaining accuracy, speed and quality of resolution.
- Identify recurring rider issues and share insights with the relevant teams to improve processes and reduce repeat queries.
Pay: ₹360,000.00 - ₹400,000.00 per year
Work Location: In person
