Presales Engineer (CPaaS & Digital Identity GTM)

Route Mobile
Delhi

Apply Now

Job details

Full-time
1 day ago

Qualifications

Authentication
Azure
Master's degree
AWS
REST
Marketing automation
APIs
Business Administration
Fraud prevention and detection
JSON
MBA
Communication skills
Pre-sales
Marketing

Full job description

About Us

Route Mobile is a leading Cloud Communication Platform (CPaaS) provider serving enterprises, OTT players, and mobile network operators globally. Our portfolio includes Messaging (SMS, WhatsApp, RCS), Voice, Email, Conversational AI, Analytics, Monetization, and Digital Identity solutions. We enable enterprises to deliver secure, scalable, and intelligent customer engagement experiences.

Role Overview

We are seeking a commercially driven Presales professional to support Enterprise GTM initiatives across CPaaS, Email, and Digital Identity portfolios. This role involves enterprise solutioning, competitive positioning, POCs, RFP responses, and cross-functional coordination.

Job Role

Presales Engineer (CPaaS & Digital Identity GTM)

Department:

Enterprise GTM – Product Organization

Location

Delhi

Key Responsibilities

Design scalable enterprise solutions across Messaging (SMS, WhatsApp, RCS), Voice, Email, Chatbots, and Digital Identity use cases.
Translate complex business requirements into technically feasible and commercially viable solutions.
Lead discovery workshops and technical consultations with enterprise customers.
Support Digital Identity use cases including OTP authentication, fraud prevention, number intelligence, and identity verification.
Drive Email solutioning including deliverability best practices, SPF/DKIM/DMARC, IP warm-up, and sender reputation management.
Partner with Sales teams to improve win ratios and accelerate deal closures.
Lead technical-commercial responses for RFP/RFQ opportunities.
Collaborate with Product and Engineering teams to provide structured market feedback and feature enhancement inputs.
Benchmark against CPaaS and Digital Identity competitors and contribute to positioning strategies.

Key Requirements:

The successful candidate should have hands-on experience with:

SMTP and Email APIs
Email Deliverability Best Practices
SPF, DKIM, and DMARC
Dedicated and Shared IP Management
IP Warming Strategies
Sender Reputation Management
Inbox Placement Optimization
Bounce and Complaint Handling
Email Authentication and Security
Domain Reputation Monitoring
Transactional and Marketing Email Workflows

Omnichannel Messaging Experience

Experience in one or more of the following channels:

WhatsApp Business Platform
RCS Business Messaging
SMS Messaging
Voice Solutions
Push Notifications
Customer Engagement Platforms

Technical Skills

REST APIs
JSON
Webhooks
Postman
OAuth / Authentication Concepts
Basic Cloud Knowledge (AWS, Azure, GCP)
CRM and Marketing Automation Platforms

Skills & Qualifications

2–4 years of experience in Presales / Solution Consulting within CPaaS, SaaS, Telecom, or Digital Identity domains.
Strong exposure to enterprise customers across BFSI, E-commerce, Travel, Fintech, or Digital sectors.
Experience working with Messaging APIs, WhatsApp Business API, RCS, Voice, Email platforms, and Digital Identity solutions.
Strong understanding of API integrations and cloud-based architectures.
Excellent presentation, communication, and stakeholder management skills.
Ability to handle ambiguity and work in fast-paced environments.
Engineering background preferred; MBA is an added advantage.

[email protected]

Apply Now

Jobseeker tools

Employer Tools

Browse

Stay Connected