ales Executive – Jewellery ShowroomPosition
Sales Executive
Department
Sales / Retail
Location
Jewellery Showroom
Job Type
Full-Time
Job Summary
We are looking for a smart, confident, customer-focused Sales Executive to join our jewellery showroom. The candidate will be responsible for assisting customers in selecting jewellery, understanding their requirements, explaining product features and pricing, and achieving sales targets while providing an excellent showroom experience.
Key Responsibilities
- Welcome and attend to customers professionally and courteously.
- Understand customer requirements, preferences, budget, and occasion.
- Showcase and recommend suitable jewellery designs based on customer needs.
- Explain jewellery details including design, gold purity, diamond quality, making charges, pricing, and other applicable charges.
- Handle customer queries and provide accurate product information.
- Assist customers throughout the buying process, from selection to billing.
- Achieve individual and showroom sales targets.
- Develop strong relationships with existing and new customers.
- Follow up with customers regarding enquiries, quotations, new collections, and pending purchases.
- Maintain proper product presentation and ensure the showroom display remains attractive.
- Coordinate with the billing, inventory, and management teams for smooth order processing.
- Handle customer complaints and escalate issues to the appropriate senior when required.
- Maintain customer information and sales records accurately.
- Stay updated about new jewellery designs, collections, offers, and market trends.
- Follow all showroom policies related to customer service, product handling, security, and inventory.
- Support promotional activities, exhibitions, events, and special sales campaigns.
Candidate Requirements
- Qualification: 12th Pass / Graduate preferred.
- Experience: 1–5 years in jewellery, retail, luxury retail, or sales preferred. Freshers with good communication and sales skills may also be considered.
- Excellent communication and interpersonal skills. Should know English & Hindi
- Pleasant personality with a professional appearance.
- Strong customer-handling and convincing skills.
- Ability to understand customer needs and recommend appropriate products.
- Comfortable working with sales targets.
- Basic knowledge of jewellery, gold, diamonds, and gemstones is an advantage.
- Basic computer knowledge.
- Good numerical and calculation skills.
- Honest, responsible, and willing to learn.
Preferred Skills
Customer Service | Jewellery Sales | Product Knowledge | Communication | Negotiation | Upselling | Cross-Selling | Customer Relationship Management | Target Achievement
Key Performance Indicators (KPIs)
- Monthly sales achievement
- Conversion of walk-in customers
- Average bill value
- Repeat customer sales
- Customer follow-up and enquiry conversion
- Upselling and cross-selling performance
- Customer satisfaction
- Accuracy in product and pricing communication
Working Hours
11:00 am to 8:30 pm As per showroom working schedule, including weekends and festivals when required.
Ideal Candidate
The ideal candidate should be well-groomed, energetic, persuasive, trustworthy, and passionate about jewellery and customer service, with the ability to convert customer enquiries into successful sales while maintaining a premium showroom experience.
Pay: ₹10,018.23 - ₹30,000.00 per month
Education:
Work Location: In person
