Subject Matter Expert - Inbound Voice
Location: Infopark, Kochi
Qualification: Graduation Mandatory
Experience: Minimum 3–5 Years of experience as an SME in an Inbound Voice Process (Mandatory)
Shift: 6:00 PM – 3:00 AM (Monday - Friday)
Work Mode: Work from Office
Salary: ₹4.5 LPA – ₹5.5 LPA
Responsibilities
- Act as the primary point of contact for process-related queries and escalations.
- Provide floor support and assist agents in resolving customer issues.
- Monitor team performance, quality, and process adherence.
- Conduct coaching sessions and provide real-time feedback.
Requirements
- Graduation is mandatory.
- Minimum 3–5 years of experience as an SME in an Inbound Voice Process.
- Strong understanding of customer service operations and call center metrics.
- Experience in handling escalations and providing floor support.
Pay: ₹450,000.00 - ₹550,000.00 per year
Application Question(s):
- How many years of experience do you have as an SME in an Inbound Voice Process?
Language:
Work Location: In person
