Provide deep, customer-facing technical expertise for Dynatrace Mainframe environments, bridging classic z/OS platforms with modern distributed and cloud-native observability. This role operates at the intersection of Support, Consulting, and Enablement and is intended to reduce dependency on R&D, accelerate customer outcomes, and de-risk high-value enterprise deployments.
This position is not a traditional systems programmer role, but a modern z/OS systems support / diagnostics specialist focused on troubleshooting, customer impact, and cross-platform observability.
Primary Responsibilities
- Act as escalation owner for complex, high-impact mainframe-related customer issues involving Dynatrace for z/OS
- Lead advanced troubleshooting across CICS, IMS, DB2, MQ, z/OS infrastructure, and related middleware
- Perform deep diagnostics using dumps, traces, logs, and runtime artifacts to isolate root cause
- Provide consultative guidance on mainframe architecture, deployment patterns, and performance optimization
- Partner with Product Management and R&D on edge cases, diagnostics, and design feedback
- Support customer-facing workshops, proofs of concept, and enablement sessions requiring mainframe depth
- Mentor and upskill non-mainframe Support Engineers through documentation, walkthroughs, and structured knowledge transfer
Required Technical Qualifications
- Hands-on experience supporting IBM z/OS in production environments
- Strong working knowledge of CICS or IMS (configuration, transactions, regions)
- Proficiency with JCL, ISPF, SDSF , and core z/OS operational tooling
- Working knowledge of DB2 for z/OS, MQ , and one or more of (CTG, SOAP, z/OS Connect)
- Familiarity with RACF/ACF2 security concepts
- Demonstrated ability to capture, interpret, and analyze dumps, traces, and diagnostic artifacts
- Strong diagnostic and problem‑solving skills, with the ability to work through ambiguous, multi-system issues
Preferred / Differentiating Skills
- Background in customer-facing enterprise support, consulting, or escalation roles
- Exposure to distributed systems (Java, .NET, HTTP, cloud platforms) sufficient to communicate and troubleshoot across platform boundaries
- Strong written and verbal communication skills, with the ability to explain complex mainframe concepts to non-mainframe audiences
- Experience acting as a technical bridge between legacy platforms and modern application architectures
- A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly.
- Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research.
- A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries.
- An environment that fosters innovation, enables creative collaboration, and allows you to grow.
- A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals.
- A truly international mindset with Dynatracers from different countries & cultures all over the world, and English as the corporate language that connects us all
- A culture that is being shaped by the diverse personalities, expertise, and backgrounds of our global team.
