Job Title: IT Support Engineer
Industry: Education
Location: ISMS Pune, Maharashtra
Experience: 4-8 Years
Job Type: Full Time
Job Summary
We are looking for an IT Support Engineer with strong networking skills to support IT infrastructure across our educational campus. The role involves maintaining computer systems, network connectivity, AV setups for classrooms, and ensuring smooth IT operations for students, faculty.
Key Responsibilities
Networking & Infrastructure
· Install, configure, and troubleshoot LAN/WAN, WiFi, switches, routers, and firewalls
· Monitor network performance, bandwidth, and ensure 99% uptime for academic operations
· Manage VLANs, IP allocation, DNS, DHCP and network security policies
· Coordinate with ISP for internet/leaseline issues and downtime resolution.
IT Support – Education Environment
· Provide L1/L2 technical support for desktops, laptops, printers, projectors, smart boards, and AV equipment in classrooms
· Setup and support for online classes, LMS, Zoom/Google Meet, and exam lab systems
· Install and configure academic software, OS, antivirus, and other licensed tools
· Maintain IT asset register and coordinate AMC/AMC renewals.
Maintenance & Security
· Regular backup of critical academic data and server maintenance
· Implement IT security policies, user access control, and antivirus updates
· Support during admissions, exams, and events for IT setup.
Documentation & Coordination
· Knowledge HRMS/Helpdesk and ensure timely closure
· Prepare network diagrams, IP lists, and maintenance reports
· Coordinate with vendors, service providers, and other departments.
Required Skills & Qualifications
Education: Diploma / B.Sc IT / BCA / CCNA preferred
Experience: 3-6 years in IT Support, preferably in Schools/Colleges/EdTech
Technical Skills:
Networking: LAN, WAN, VLAN, VPN, WiFi, Firewall basics
Hardware: Desktop, Laptop, Printer, Projector, Smart Board troubleshooting
Software: Windows, Office 365, Antivirus, LMS platforms
Tools: Remote desktop tools, Network monitoring tools
Soft Skills: Good communication, problem-solving, and ability to handle faculty/student queries
Pay: ₹25,000.00 - ₹50,000.00 per month
Work Location: In person
