Job Title : Client Support Executive
Location : Rajkot (onsite)
Experience : 0 to 3 years
Job Type : Full Time
Job Summary:
We are seeking motivated professionals to join our Operations and Implementation team. This role is responsible for handling the complete project life cycle — from client on-boarding to project go-live, handover to the support team, and ongoing client retention. The ideal candidate should have a sound understanding of payroll processes and statutory compliance to help clients configure and use the HRMS software effectively and accurately.
Key Responsibilities:
- Assist with on-boarding new clients onto our HRMS (Human Resource Management System)software
- Gather client requirements and help with configuration and setup
- Support user training and help clients understand how to use the software
- Work with different teams to resolve client queries and issues
- Learn and apply payroll rules (salary, tax, PF, ESI, etc.) within the software
- Maintain records and documentation for each client project
- Communicate clearly with clients and internal teams to ensure smooth implementation
- Help hand over projects to the support team once implementation is complete
- Build strong client relationships through helpful and timely service
Skills Required :
- Basic knowledge of MS Excel
- Good written and verbal communication (especially through email).
- Interest in learning payroll, HR systems, and compliance.
- Ability to understand and solve client problems.
- Teamwork and coordination skills.
- Organized, detail-oriented approach to work. Qualifications:
- Bachelor’s degree in Commerce, Business, IT, or similar fields
- Postgraduate in HR or MBA is a bonus, but not Mandatory
Who Can Apply:
- Freshers with strong learning ability and interest in HR tech
- Up to 3 years of experience in implementation, payroll, or client support
- Bonus if you’ve worked with HRMS software or SaaS tools before
We’d love to hear from you! You can also send your resume to [email protected] for consideration.
Job Types: Full-time, Permanent
Pay: ₹15,000.00 - ₹25,000.00 per month
Benefits:
- Paid sick time
- Paid time off
Ability to commute/relocate:
- Rajkot, Gujarat: Reliably commute or planning to relocate before starting work (Required)
Education:
Language:
Location:
- Rajkot, Gujarat (Required)
Work Location: In person
