Role description
Job Summary
We are seeking a Cloud Operations Engineer to administer, monitor, support, and govern Microsoft Azure environments while ensuring platform availability, operational stability, security, compliance, and cost efficiency. The role involves Azure operations, DevOps engineering, GitHub administration, disaster recovery support, incident management, platform governance, automation, and continuous service improvement.
The resource must work from the customer office five days a week and participate in on-call support during non-working hours, weekends, and holidays based on operational requirements. The role also requires availability for critical incident support, planned changes, and service restoration activities.
Key Responsibilities
- Manage Azure subscriptions, resource groups, access controls, policies, tagging standards, and platform governance.
- Maintain cloud operational controls, configuration standards, and security baselines.
- Review and remediate configuration drift and policy compliance issues.
- Provision and configure Azure resources through approved templates, processes, and change controls.
- Validate infrastructure configurations before production deployment.
- Monitor Azure platform health, availability, utilization, capacity, and performance.
- Investigate operational s and implement corrective or preventive actions.
- Maintain operational dashboards and reporting for platform availability and capacity.
- Own infrastructure incident triage, troubleshooting, escalation, restoration, and closure activities.
- Perform Root Cause Analysis (RCA) for major and recurring incidents.
- Coordinate with cross-functional teams during incident resolution and participate in major incident reviews.
- Design, configure, and manage Azure DevOps projects, repositories, pipelines, release management, Boards, Repos, Test Plans, and Artifacts.
- Build and maintain multi-stage YAML pipelines with automated build, testing, validation, deployment, and release controls.
- Design and govern GitHub Enterprise repository strategies, repository structures, access controls, environments, and reusable workflows.
- Configure and support GitHub Actions workflows and environment-specific deployment controls.
- Implement repository governance using Branch Protection Rules, CODEOWNERS, and Pull Request approval processes.
- Manage GitHub secrets and credentials in alignment with enterprise security standards.
- Administer GitHub Packages and container registries for secure artifact management.
- Configure and manage GitHub security and dependency scanning capabilities.
- Manage Azure DevOps service connections and integrations with Azure resources and deployment targets.
- Configure, maintain, and troubleshoot Microsoft-hosted and self-hosted Azure DevOps agents.
- Support disaster recovery planning, testing, service restoration, and operational readiness activities.
- Participate in critical recovery scenarios to ensure business continuity and platform resilience.
- Monitor Azure consumption, budgets, cost anomalies, resource utilization, and tagging compliance.
- Identify optimization and rightsizing opportunities to improve cloud efficiency.
- Prepare periodic utilization and cost reports.
- Execute standard, normal, and emergency changes following approved change management processes.
- Maintain SOPs, runbooks, operational documentation, and knowledge articles.
- Support cloud upgrades, migrations, platform enhancements, and new service rollouts.
- Participate in operational reviews, service reviews, and governance meetings.
- Identify automation opportunities and operational efficiencies.
Required Skills
- Azure Operations
- DevOps
- GitHub
- Disaster Recovery
Certifications
- Microsoft Certified: Azure Administrator Associate
- Microsoft Certified: Azure Solutions Architect Expert
- Microsoft Certified: DevOps Engineer Expert
- ITIL Foundation certification
Skills
Azure operations, DevOps, Github, Disaster recovery
About UST
UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.
