Hi
Hope you are doing well,
Kindly go through the jd and share your basic details.
Here is the JD - Agent Profile (Tier 1 Support)
1. Experience: 6 years in customer support, dispatch, or logistics, with prior chat support experience strongly preferred.
2. English Proficiency: B2 (Upper Intermediate) CEFR level or higher. Strong written communication is non-negotiable given the SMS and chat-based nature of the role.
3. Tech Proficiency: Must be comfortable using multiple tools simultaneously, including Twilio Flex, Zendesk, Slack, Google Maps, and internal admin dashboards.
4. Typing Speed: Minimum 50 WPM with high accuracy.
5. Multitasking: Ability to manage three or more active chats simultaneously without loss of quality.
6. Emotional Intelligence: Must be able to remain calm and de-escalate tense situations involving frustrated customers or stressed drivers.
7. Availability: Must be available to work evenings, weekends, and holidays—Veho’s busiest delivery windows.
Kindly Complete the following test and share the screenshot and link of completing test-
Name
Email
Contact
Current Location
Home town
Notice Period
CTC
ECTC
Offer
Reason for Change
Pay: ₹15,000.00 - ₹35,000.00 per month
Benefits:
- प्रॉविडेंट फ़ंड
- बीमार होने पर ली गई छुट्टियों का पेमेंट
Work Location: In person
