Job Title: Salesforce Business Analyst/Functional Consultant - Manager - S&C GN
Management Level: 07 - Manager
Location: Delhi, Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad
Must have skills: Salesforce CRM Platform
Good to have skills: SAP CRM, Microsoft Dynamics 365
Experience: 8 to 12 Years of experience is required
Educational Qualification: MBA from a tier 1 institute
Join our team of GN SONG consultants who solve customer facing challenges at clients spanning sales, service and marketing to accelerate business change. You will be responsible for designing, building, and implementing strategies to enhance business performance using Salesforce CRM Platform. Your typical day will involve working with clients, analyzing business requirements, and developing solutions to meet those requirements.
Roles & Responsibilities:
Serve as a trusted advisor to clients, providing expert guidance on Salesforce strategy, architecture, and implementation.
Lead pre-sales activities including client presentations, solution demonstrations, and responding to RFPs, to secure new business opportunities.
Serve as the governance point of contact in the project, overseeing and managing stakeholder expectations, addressing and resolving issues and risks, and ensuring project success through effective governance and oversight.
Lead initiatives by developing points of view, creating reusable assets in the customer service space, analyzing industry research and market trends, and introducing innovative solutions.
