Company Profile:
Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 94,000 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com.
Job Title: Support analyst - Oracle, PLSQL, Unix - Oracle, PLSQL, Unix
Position: Support analyst - Oracle, PLSQL, Unix - Oracle, PLSQL, Unix
Experience: 1 – 2 Years
Category: IT Infrastructure
Main location: Chennai
Position ID: J0626-1657
Responsibilities
Direct Responsibilities
- Monitoring and supporting the day to day activities
- Adherence to documented procedural standards.
- Fully responsible for key activities within the agreed SLA and ITIL process.
- Escalate issues, which cannot be resolved, in a timely manner.
- Have a strong Customer Focus in order to provide a professional support service to both internal and external cliental.
- Flexible approach to working hours to meet the demands of the team. Willing to work in different day and night shifts.
- Use business and application knowledge to investigate issues raised and assist in the production of Incident reports, which form part of the shift handover.
- Resolve user queries
Contributing Responsibilities
- To assist with the streamlining of the support area i.e. suggesting where procedures can be improved without the introduction of risk.
- Coordinates with infrastructure teams to create / upgrade / decommission specific environments
- Maintain Knowledge base and share experience with support team members.
- Creating Application support/technical documentation
- Skill in creating and maintaining KEDB
Technical & Behavioral Competencies
Communication skills - oral & written
Ability to collaborate / Teamwork
Ability to deliver / Results driven
Experience with Unix scripting
Knowledge and experience with Database ( Sybase , Oracle )
Experience with PL/SQL
Specific Qualifications:
Experience 3 to 5+ years
Skills Referential (Required knowledge, skills and abilities)
Technical Skills:
o Strong in Unix
o Strong in SQL/PLSQL
o Devops/Cloud
o Dynatrace
Behavioral Skills:
Critical thinking
Ability to collaborate / Teamwork
Ability to deliver / Results driven
Education Level: Bachelor Degree or equivalent
Location: Chennai
Life at CGI:
It is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons
Come join our team, one of the largest IT and business consulting services firms in the world.
