Customer Success Manager – Enterprise Learning Solutions | Americas
Company: SimpliaxisLocation: OnsiteFunction: Customer SuccessLevel: Fresher or Beginner
About the Role
Simpliaxis is seeking a Customer Success Manager (CSM) to drive client retention, account expansion, and learning impact across our growing Americas enterprise portfolio. This role is pivotal to deepening partnerships with clients across the US, Canada, and LATAM—spanning BFSI, IT/ITES, and professional services sectors—ensuring measurable capability transformation outcomes at scale.
The CSM will serve as the primary relationship anchor for Simpliaxis's Americas clients, orchestrating seamless collaboration across delivery, content, and sales teams to ensure a consistently high-value client experience across time zones and geographies. This role is ideal for a professional who thrives at the intersection of relationship management, learning strategy, and consultative engagement.
Key Responsibilities
- Own and grow a portfolio of enterprise accounts across the Americas, maintaining strong engagement, satisfaction, and renewal rates
- Identify upsell and cross-sell opportunities across Simpliaxis's learning verticals—technical upskilling, leadership development, Agile/SAFe, and AI transformation programs
- Serve as the primary point of contact for senior L&D, HR, and business stakeholders across US, Canada, and LATAM markets
- Collaborate with delivery, content, and sales teams across global time zones to ensure cohesive program execution and client delight
- Lead Americas-focused account planning including QBRs, learning roadmaps, and ROI-driven capability assessments
- Monitor client health metrics—engagement rates, cohort completion, satisfaction scores—and proactively address risks to retention
- Maintain accurate CRM visibility on account pipeline, client interactions, and key milestones
- Bridge client L&D priorities with Simpliaxis's program offerings to deliver localized, business-aligned learning solutions
- Support regional client engagement initiatives including virtual roundtables, cohort kick-offs, and industry thought leadership
Requirements
- 0–1 year of experience in customer success, account management, or client engagement within EdTech, L&D, or professional services
- Prior experience managing enterprise accounts across North America or LATAM markets strongly preferred
- Demonstrated ability to build trusted relationships with senior L&D, HR, and business transformation stakeholders
- Experience supporting enterprise learning programs tied to measurable workforce outcomes and ROI
- Excellent communication and stakeholder management skills; culturally fluent across Americas markets
- Strong commercial acumen with the ability to map Simpliaxis solutions to client business priorities
Simpliaxis is an equal opportunity employer committed to building diverse, high-performing teams across global markets.
Pay: ₹200,000.00 - ₹300,000.00 per year
Benefits:
- Health insurance
- Provident Fund
Application Question(s):
- *This role requires working night shifts. Please apply only if you are comfortable and willing to work the night shift.*
- This role requires strong communication and writing skills. Please apply only if you are confident in both.
Work Location: In person
