Position: Front Office Executive
Department: Front Office / Operations
Location: Hamsa Rehab Kids
Reporting To: Centre Manager / Branch Head / Operations Manager
Job Summary
The Front Office Executive will be the first point of contact for patients, parents, and visitors at Hamsa Rehab Kids and will be responsible for ensuring smooth front-desk operations. The role includes handling billing, patient appointments, therapist/doctor slot management, coordination with internal departments, maintaining records, and communicating professionally with parents to support a positive patient experience.
Key Responsibilities
- Greet patients, parents, and visitors in a courteous and professional manner and create a welcoming front office environment.
- Handle patient registration, appointment booking, rescheduling, follow-up appointments, and daily slot management.
- Coordinate with therapists, doctors, accounts, and other internal departments to ensure smooth patient flow and service delivery.
- Manage billing processes, payment collection, receipts, and basic billing records with accuracy.
- Answer phone calls, WhatsApp messages, and direct parent enquiries in a timely and professional manner.
- Communicate clearly with parents regarding appointments, therapy schedules, billing details, and centre procedures.
- Maintain patient records, front office registers, and documentation with confidentiality and accuracy.
- Resolve basic parent/patient concerns at the front desk and escalate issues to the concerned department or reporting manager when required.
- Ensure the reception and waiting area is organized, clean, and presentable at all times.
- Support day-to-day administrative work related to front office operations.
Eligibility
- Any degree from a recognized institution.
- Minimum 1 year of experience in a healthcare, hospital, clinic, rehabilitation centre, or similar front office role.
- Basic computer knowledge and ability to work with billing systems, appointment registers, Excel, and communication tools.
Required Skills
- Good communication and interpersonal skills.
- Ability to speak politely and confidently with parents and visitors.
- Strong coordination and multitasking ability.
- Basic billing and documentation skills.
- Good organizational skills and attention to detail.
- Ability to handle patients and parents with empathy, patience, and professionalism.
Pay: ₹20,000.00 - ₹25,000.00 per month
Benefits:
- Paid sick time
- Provident Fund
Work Location: In person
