Who We Are?
We're GrowthSchool. And we built Outskill.
GrowthSchool started with one belief: you learn a skill fastest from the person actually doing it. So we partnered with the top 1% of instructors to build high-impact, cohort-based courses in personal and professional growth for learners around the world and used AI to make that learning personal at a scale a classroom never could.
Then AI changed what "upskilling" even means. Roles started getting rewritten faster than curriculums could keep up, and the real divide stopped being skilled versus unskilled. It became AI-ready versus not.
So, we built Outskill, our AI education arm, to close that gap, practical, implementation-first AI training for professionals, teams and enterprises. Today Outskill is one of the largest AI education companies in the world: 16M+ learners across 160+ countries, and programs running everywhere from individual upskilling to enterprise AI transformation.
Our mission: Make 100 million people AI-ready by 2028.
What that actually feels like day to day: we're 300+ people, backed by Sequoia, moving at a speed that surprises most people who join us. Products ship in weeks, not quarters. There's no thick layer of process between an idea and it going live. You'll own things visibly bigger than your title. Some experiments will fail publicly, and we'll talk about them openly on Monday.
If you need a finished playbook before you start, this will be uncomfortable. If you'd rather write the playbook, you'll like it here.
We're looking for a Senior Program Associate to drive the successful execution of our learning programs across domestic and international markets. This role is responsible for delivering an exceptional learner experience while owning key operational workflows, business metrics, and program performance.
You'll work closely with cross-functional teams to ensure seamless program delivery, improve operational efficiency, and drive measurable business outcomes. This is an ideal opportunity for someone who combines operational excellence with analytical thinking and enjoys solving complex challenges in a high-growth environment.
- Own the end-to-end execution of assigned learning programs, ensuring a seamless learner journey from onboarding to program completion.
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Drive learner engagement and participation across workshops, cohorts, and learning experiences.
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Act as the primary point of coordination for program delivery, ensuring timely issue resolution and operational excellence.
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Collect learner feedback and continuously improve program quality and learner satisfaction.
Operational Excellence
- Manage day-to-day program operations with a focus on scalability, efficiency, and execution quality.
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Identify operational bottlenecks and implement process improvements to enhance delivery.
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Build and optimize workflows, SOPs, and operational systems that support program growth.
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Ensure smooth execution with minimal operational friction and maximum learner impact.
Business Metrics & Revenue Impact
- Own and optimize key business metrics including show-up rates, learner engagement, completion rates, conversions, and revenue contribution.
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Monitor program health using data and proactively implement improvements.
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Partner with internal teams to identify opportunities that improve learner outcomes and business performance.
Data Analysis & Reporting
- Analyze learner behavior, operational metrics, and funnel performance to generate actionable insights.
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Create dashboards and reports that provide visibility into program performance.
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Use data to identify trends, opportunities, and areas for continuous improvement.
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Collaborate closely with Marketing, Sales, Operations, Community, Content, Product, and other internal teams.
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Align stakeholders on priorities, timelines, and execution plans.
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Support new program launches and strategic initiatives through effective cross-functional coordination.
Continuous Improvement
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Develop a deep understanding of the complete learner lifecycle—from acquisition and enrollment to engagement, completion, and retention.
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Identify opportunities to improve operational efficiency, learner satisfaction, and business outcomes.
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Stay updated on industry trends, learner expectations, and best practices to continuously enhance program quality.
We're looking for someone who thrives on execution, takes ownership of outcomes, and enjoys building scalable operational processes. The ideal candidate is analytical, highly organized, and passionate about creating exceptional learner experiences while driving measurable business impact.
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4+ years of experience in Program Management, Program Operations, Business Operations, Customer Success, or a related function.
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Strong ownership mindset with the ability to independently manage high-impact initiatives.
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Excellent problem-solving and analytical skills with a data-driven approach to decision-making.
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Strong stakeholder management and cross-functional collaboration skills.
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Excellent verbal and written communication skills.
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Exceptional attention to detail and operational rigor.
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Ability to prioritize multiple initiatives in a fast-paced, high-growth environment.
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Comfortable working with ambiguity and driving outcomes with minimal supervision.
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Experience in EdTech, AI, SaaS, E-commerce, Consumer Internet, or high-growth startup environments.
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Experience managing learner or customer engagement programs and lifecycle journeys.
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Familiarity with analytics, reporting tools, and business dashboards.
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Exposure to conversion funnels, customer success metrics, and operational performance tracking.
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Experience driving process automation and operational improvements.
- Opportunity to own and scale learning operations at one of the fastest-growing professional learning companies.
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High ownership with direct impact on learner experience and business performance.
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A collaborative, entrepreneurial, and fast-paced work environment.
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Competitive compensation and opportunities for rapid career growth.
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Work alongside experienced founders, operators, and industry leaders.
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Continuous learning and leadership development opportunities.
Bengaluru onsite
