Welcome to Haleon. We’re a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we’ve grown, evolved and are now entering an exciting new chapter – one filled with bold ambitions and enormous opportunity.
Our trusted portfolio of brands – including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® – lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science.
Now it’s time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose – to deliver better everyday health with humanity – at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture.
The Data & AI Platform Operations Service Manager is responsible for the technical operational management, stability, continuous improvement & compliance adherence of the entire Data & AI landscape being deployed and consumed in Haleon.
This role is accountable for ensuring operational readiness, service reliability and performance of Data Platform Infrastructure viz Azure Data Lakes, Datafactory, Snowflake, DataBricks, and ETL/ELT pipelies. The Data Platforms Operations Service Manager manages and coaches a mid-sized, globally distributed operations team, while remaining hands‑on in Data & AI Platform configuration and technical problem‑solving.
The role plays a critical part in meeting the organisation’s Data & AI Platform Operations, Governance, Risk, Compliance, and Data Lifecycle objectives, working closely with Architecture, Engineering, Data Governance, Sustainability Data Product teams and enterprise stakeholders.
Data Platform Service Manager acts as the bridge between Engineering and Business Stakeholders to ensure trusted accessible data.
Platform Operations & Service Management
Own the day‑to‑day tech operation of Data Platforms, including Data Lakes, Databricks, Unity Catalogues, ETL Data Ingestion Pipelines Azure AI platforms, Enterprise Data Foundations along with related Data Platform Technologies.
Oversee incident, problem, change, and release management, applying ITIL best practices.
Technical Leadership & Hands‑On Contribution
Strong focus on Service Improvement Initiatives, Quality of Service, Compliance adherence, Security of data and IT resources.
Release & Environment Management
Support CI/CD pipelines, automation, and controlled promotion across DEV, QA, and PROD environments.
People & Vendor Management
Lead, mentor, and develop a team of Data Platform Operations, including permanent staff, contractors, and strategic partners.
Risk, Governance & Stakeholder Engagement
Ensure risks and issues related to owned platforms, programmes, and projects are identified, recorded, and actively managed.
Collaborate closely with Data Product & Enterprise Architecture teams including but not limited to Data Architecture, Data Engineering, Sustainability Reporting, BI, Cloud Platform Engineering, Power BI, Fabric Administration etc) and related business owners.
We are looking for professionals with these required skills to achieve our goals:
Strong experience in deployment, implementation, operations and service delivery of Azure Data Platforms
Strong Hands-on expertise in:
Azure Data & AI platforms (Azure Data Lakes, DataBricks, Data Factory, Synapse, Purview, Data Ingestion Pipelines (Must)
CI/CD implementation using:
Strong focus on Service Improvement Initiatives, Quality of Service, Compliance adherence, Security of data and IT resources.
Familiarity with Haleon Quality System principles, policies, procedures, and standards is preferred.
Job Posting End Date
2026-06-15
Haleon are committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day. It guides us in creating an inclusive culture, where different backgrounds and views are valued and respected – all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people. It’s important to us that Haleon is a place where all our employees feel they truly belong.
During the application process, we may ask you to share some personal information, which is entirely voluntary. This information ensures we meet certain regulatory and reporting obligations and supports the development, refinement, and execution of our inclusion and belonging programmes that are open to all Haleon employees.
The personal information you provide will be kept confidential, used only for legitimate business purposes, and will never be used in making any employment decisions, including hiring decisions.
If you require a reasonable adjustment or accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please let your recruiter know by providing them with a description of specific adjustments you are requesting. We’ll provide all reasonable adjustments to support you throughout the recruitment process and treat all information you provide us in confidence.
The Haleon recruitment team will contact you using a Haleon email account (@haleon.com). If you are not sure whether the email you received is from Haleon, please get in touch.
