We are looking for a Desktop Support Engineer L1 to provide first-level technical support for desktops, laptops, printers, and IT peripherals. The candidate will be responsible for installing, configuring, troubleshooting hardware and software issues, and ensuring smooth day-to-day IT operations.
Key Responsibilities
- Install, configure, and troubleshoot desktops, laptops, printers, and peripherals.
- Install and support Windows 10/11 operating systems.
- Configure Microsoft Office, Outlook, Teams, and other business applications.
- Handle user account creation, password resets, and Active Directory support.
- Provide remote and onsite technical support to end users.
- Troubleshoot hardware, software, network, and printer-related issues.
- Install and configure antivirus software and security updates.
- Perform OS installation, formatting, imaging, and system upgrades.
- Configure email clients and troubleshoot Outlook issues.
- Assist users with LAN, Wi-Fi, VPN, and basic network connectivity issues.
- Maintain IT asset inventory and documentation.
- Escalate unresolved issues to L2/L3 support teams.
- Ensure incidents and service requests are resolved within SLA.
Required Skills
- Knowledge of Windows 10/11.
- Basic knowledge of Active Directory and Microsoft 365.
- Understanding of TCP/IP, DNS, DHCP, LAN, and Wi-Fi.
- Experience in desktop, laptop, printer, and peripheral troubleshooting.
- Basic hardware installation and replacement.
- Good communication and customer support skills.
- Strong troubleshooting and analytical abilities.
Preferred Skills
- Basic knowledge of Microsoft Intune or SCCM.
- Familiarity with ITSM tools such as ServiceNow, ManageEngine, or Jira.
- Basic understanding of network troubleshooting.
- Experience with remote support tools such as AnyDesk or TeamViewer.
Qualifications
- Diploma / B.Tech / B.E. / BCA / B.Sc (IT/Computer Science) or equivalent.
Experience
- 0–2 years of experience in Desktop Support or IT Support.
- Freshers with strong technical knowledge are encouraged to apply.
Preferred Candidate Profile
- Good communication and interpersonal skills.
- Customer-focused attitude.
- Ability to work in rotational shifts if required.
- Immediate joiners are preferred.
Salary: As per company standards and candidate experience.
Pay: ₹15,000.00 - ₹18,000.00 per month
Work Location: In person
