JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Job Title: Soft Services Facility Executive
Department: Facilities Management
Reports To: Facility Manager
Job Summary: The Soft Services Executive is responsible for overseeing and coordinating the delivery of soft services within a facility or property. This role ensures the smooth operation of non-technical facility services, focusing on maintaining a clean, safe, and comfortable environment for occupants and visitors. The position requires strong organizational skills, attention to detail, and the ability to manage multiple service providers and stakeholders.
Key Responsibilities:
Oversee and coordinate soft services including cleaning, waste management, landscaping, pest control, and security
Develop and implement operational procedures and service level agreements for soft services
Manage and monitor the performance of service providers and contractors
Conduct regular inspections to ensure quality standards are met and maintained
Respond to and resolve customer queries, complaints, and service requests in a timely manner
Prepare and manage budgets for soft services operations
Ensure compliance with health and safety regulations, environmental standards, and company policies
Coordinate with other departments to align soft services with overall facility management goals
Implement and maintain quality control systems and performance metrics
Identify areas for improvement and implement cost-effective solutions
Manage inventory of cleaning supplies and equipment
Participate in the selection and onboarding of new service providers and contractors
Provide training and guidance to soft services staff and contractors as needed
Prepare regular reports on soft services performance and budget for management
Qualifications:
Bachelor's degree in Facilities Management, Business Administration, or related field
4-6 years of experience in facilities management or soft services coordination
Strong knowledge of soft services operations and best practices
Excellent organizational and time management skills
Strong communication and interpersonal skills
Proficiency in Microsoft Office Suite and facilities management software
Ability to read and interpret building plans and technical documents
Experience in budget management and cost control
Preferred Qualifications:
Professional certification in Facilities Management (e.g., IFMA, BIFM)
Knowledge of sustainability practices in facilities management
Experience with computerized maintenance management systems (CMMS)
Familiarity with relevant ISO standards (e.g., ISO 41001 for Facility Management)
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
