Role Summary
The Operations Manager will be responsible for the end-to-end execution and smooth functioning of ProWater installations across apartment communities. The role includes project execution, technician management, vendor management, service quality, route planning, and ensuring high operational efficiency.
- Manage end-to-end installation and commissioning of Central RO plants in apartment communities.
- Coordinate with RWAs, facility managers, builders, and internal teams.
- Ensure projects are completed within committed timelines and budgets.
- Identify and resolve execution bottlenecks proactively.
- Lead, train, and manage field technicians responsible for installations and service operations.
- Plan daily technician schedules, allocate jobs, and optimize routes for maximum productivity and SLA adherence.
- Monitor technician performance, attendance, field movement, and ensure compliance with SOPs and safety standards.
- Ensure timely service delivery, improve first-time fix rates, and drive overall field operational efficiency.
- Manage civil, plumbing, electrical, fabrication, and RO installation vendors.
- Negotiate commercial terms and monitor vendor performance.
- Ensure quality standards and timely completion of work.
- Conduct regular vendor audits and performance reviews.
- Ensure preventive and breakdown maintenance of Central RO plants.
- Monitor plant uptime, water quality, TDS, pH, and system performance.
- Ensure customer complaints are resolved within defined SLAs.
- Drive continuous improvement in service quality and operational efficiency.
- Maintain inventory of RO systems, spare parts, and consumables.
- Track assets installed across communities.
- Ensure optimum stock availability while minimizing inventory losses.
- Prepare daily, weekly, and monthly operational MIS reports.
- Track operational KPIs and recommend process improvements.
- Ensure compliance with safety, quality, and company SOPs.
Requirements
- 5–10 years of experience in Operations, Field Service, or Project Execution.
- Experience in water treatment, utilities, facility management, or apartment/community operations is preferred.
- Strong team management, vendor management, and planning skills.
- Excellent communication and stakeholder management skills.
- Proficient in Excel and operational reporting.
- Fluent in English and Kannada (Hindi is an added advantage).
- Willingness to travel across Bengaluru.
Pay: ₹800,000.00 - ₹1,300,000.00 per month
Work Location: In person
