Job Responsibilities:
- Provide technical support to clients/users for our SaaS-based ERP platform.
- Handle customer queries, issues, and complaints through calls, emails, tickets, and remote support.
- Troubleshoot software-related issues and provide timely resolutions.
- Assist clients in product onboarding, implementation support, and user training.
- Coordinate with the technical/development team for issue escalation and resolution.
- Monitor support tickets and ensure closure within defined timelines (SLA).
- Guide users on system usage, modules, and best practices.
- Maintain proper documentation of customer interactions, issues, and resolutions.
- Support clients in data-related queries, configurations, and basic system setups.
- Ensure high customer satisfaction through prompt and professional communication.
Required Skills:
- Strong understanding of SaaS-based applications and support processes.
- Basic knowledge of software applications, databases, and troubleshooting.
- Good communication and client handling skills.
- Ability to understand and resolve functional and technical issues.
- Knowledge of CRM/Ticketing tools will be an added advantage.
- Problem-solving mindset with strong follow-up skills.
Qualification:
- Bachelor’s degree in BCA, B.Tech, B.Sc (IT/CS), MCA, or related field preferred.
- 1–2 years of experience in Technical Support / Customer Support / SaaS Support.
Preferred Candidate Profile:
- Experience in ERP, EdTech, or software support will be an advantage.
- Ability to manage multiple client interactions efficiently.
- Positive attitude and customer-centric approach.
Pay: ₹10,000.00 - ₹17,500.00 per month
Work Location: In person
