Job Summary:
The Guest Relations Executive / Front Desk Executive is the first point of contact for guests and plays a critical role in creating a positive and memorable dining experience. This role involves managing reservations, welcoming guests, handling inquiries, and ensuring smooth coordination between guests and the service team while maintaining the highest standards of hospitality.
Key Responsibilities:Guest Experience & Hospitality
- Greet and welcome guests warmly upon arrival with a professional and courteous demeanor.
- Ensure a seamless and pleasant guest experience from entry to exit.
- Handle guest queries, concerns, and complaints promptly and effectively.
- Build rapport with regular guests and recognize repeat clientele.
Reservations & Table Management
- Manage reservations through phone, walk-ins, and online platforms.
- Maintain accurate records of bookings and guest preferences.
- Optimize table allocation to ensure efficient seating and minimal wait time.
- Coordinate with the floor team to manage guest flow during peak hours.
Front Desk Operations
- Answer incoming calls, respond to inquiries, and provide accurate information about the restaurant.
- Maintain a clean, organized, and presentable reception/front desk area.
- Assist in handling billing queries or directing them to the concerned department.
Coordination & Communication
- Work closely with service staff, kitchen team, and management to ensure smooth operations.
- Communicate special guest requests (birthdays, anniversaries, VIPs) to the team.
- Ensure proper handover between shifts with clear communication.
Guest Feedback & Reporting
- Collect and record guest feedback and share insights with management.
- Assist in maintaining guest databases and CRM records.
- Support in implementing guest engagement initiatives and promotions.
Brand Representation
- Promote ongoing offers, events, and special menus to guests.
- Represent the brand professionally at all times with grooming and etiquette standards.
Required Skills & Qualifications:
- Proven experience in hospitality, restaurant front office, or customer service role.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Pleasant personality with a customer-focused approach.
- Basic knowledge of reservation systems and POS software.
- Ability to handle high-pressure situations calmly and professionally.
Preferred Qualifications:
- Degree/Diploma in Hospitality Management or related field.
- Prior experience in premium or high-volume restaurants.
Key Attributes:
- Professional appearance and grooming
- Positive attitude and team player
- Attention to detail
- Problem-solving mindset
- Strong guest handling skills
Job Type: Full-time
Pay: From ₹18,000.00 per month
Benefits:
- Flexible schedule
- Food provided
- Health insurance
- Leave encashment
- Paid time off
- Provident Fund
Work Location: In person
