Customer Support Executive – Inbound Voice
Location: Vijay Nagar, Indore
Process: Inbound Voice / Customer Support
Designation: Customer Support Executive
Salary: Up to ₹20,000 per month
Experience: Freshers & Experienced
Qualification: 12th Pass / Undergraduate
Job Summary
We are hiring Customer Support Executives for an inbound voice process. The selected candidates will handle incoming customer calls, understand their queries, provide appropriate solutions, and maintain a high standard of customer service.
Key Responsibilities
- Handle inbound customer calls professionally.
- Understand customer queries and provide appropriate solutions.
- Resolve customer concerns efficiently.
- Maintain good communication and customer service standards.
- Follow company processes and quality guidelines.
- Ensure a positive customer experience during every interaction.
Eligibility
- Minimum 12th Pass / Undergraduate.
- Freshers & Experienced candidates can apply.
- Experienced candidates should have minimum 6 months BPO experience with proper documentation.
- Minimum typing speed of 25 WPM.
- Good communication skills.
- Communication skill level 4+ preferred.
- Original 12th Marksheet required at the time of joining.
Shift Details
- Shift Duration: 9 hours
- Working Window: 7:00 AM – 2:00 AM
- Candidates should be comfortable working in rotational shifts as required.
Preferred Candidate
The ideal candidate should have good communication skills, customer-handling ability, confidence, patience, and a service-oriented approach. Freshers with strong communication skills are also welcome to apply.
Interested candidates can apply with their updated CV.
Pay: ₹10,474.57 - ₹29,855.80 per month
Benefits:
- Cell phone reimbursement
- Paid sick time
- Paid time off
- Provident Fund
Location:
- Indore, Madhya Pradesh (Required)
Work Location: In person
