Role Overview
We are looking for a detail-oriented and growth-driven E-Commerce Associate/Manager to manage and scale our online business across marketplaces, D2C websites, and quick-commerce platforms. The ideal candidate will own the complete e-commerce lifecycle—from product listings and catalog management to performance optimization, advertising, customer experience, and revenue growth.
Key Responsibilities1. Product Listing & Catalog Management
- Create, upload, and manage product listings across marketplaces.
- Write SEO-optimized product titles, descriptions, bullet points, and backend keywords.
- Manage product categories and attributes.
- Upload high-quality images, videos, A+ content, and brand stores.
- Ensure listing accuracy across all platforms.
- Maintain parent-child variations.
- Update pricing, dimensions, weights, specifications, and compliance information.
- Bulk upload and catalog management using Excel templates.
- Catalog health monitoring.
2. Marketplace Management
Manage seller account on Ecommerce Marketplace
Responsibilities include:
- Account health monitoring
- Listing optimization
- Performance tracking
- Sales growth
- Compliance management
3. Listing Optimization (SEO)
- Keyword research
- Product SEO
- Search ranking improvement
- Image optimization
- A+ Content creation
- Enhanced Brand Content
- Conversion Rate Optimization (CRO)
- Continuous content improvement
4. Pricing & Promotions
- Pricing updates
- Competitor pricing analysis
- Coupon creation
- Lightning Deals
- Promotional campaigns
- Bundle creation
- Combo offers
- Discounts
- Festival campaign execution
5. Inventory Management
- Inventory planning
- Stock updates
- Prevent stock-outs
- Overstock analysis
- Inventory forecasting
- Coordination with warehouse
- Replenishment planning
- Inventory health reporting
6. Order Management
- Order processing
- Order tracking
- Shipping coordination
- Delivery monitoring
- Returns management
- Replacement management
- Cancellation analysis
- Customer issue resolution
7. Advertising & Performance Marketing Support
Coordinate and optimize:
- Ads
- Sponsored Products
- Sponsored Brands
- Sponsored Display
- Marketplace promotions
- ROAS monitoring
- ACOS optimization
- Campaign reporting
8. Analytics & Reporting
Prepare reports on:
- Daily sales
- Weekly sales
- Monthly sales
- Revenue
- Conversion rate
- Sessions
- Traffic
- Best-selling SKUs
- Inventory
- Advertising performance
- Returns
- Customer reviews
- Buy Box performance
- Profitability
Tools:
- Excel
- Google Sheets
- Power BI
- Tableau (preferred)
- Marketplace dashboards
9. Customer Experience Management
- Monitor customer reviews
- Respond to customer queries
- Resolve complaints
- Improve seller ratings
- Improve customer satisfaction
- Monitor negative feedback
- Product review analysis
10. Account Health Management
Monitor:
- Seller ratings
- Late shipment rate
- Cancellation rate
- Order defect rate
- Return rate
- Compliance violations
- Policy updates
- Marketplace notifications
11. Competitor Analysis
- Competitor pricing
- New launches
- Product benchmarking
- Promotions tracking
- Market trends
- Category insights
12. Website (Shopify/WooCommerce)
- Product uploads
- Collections
- Landing pages
- Banner updates
- Coupon creation
- Navigation updates
- Product recommendations
- Basic SEO
- Website merchandising
- Performance monitoring
13. Quick Commerce Operations
Responsibilities:
- Dark store inventory
- Assortment planning
- Availability tracking
- Sales optimization
- Pricing updates
- Promotion execution
14. Vendor & Internal Coordination
Coordinate with:
- Marketing Team
- Design Team
- Warehouse
- Logistics
- Finance
- Customer Support
- Marketplace Account Managers
- Agencies
- Product Team
15. Content Coordination
Work with designers to create:
- Product images
- Lifestyle images
- Infographics
- Videos
- Brand Store creatives
- A+ Content
- Campaign banners
16. Sales Growth Initiatives
- Launch new products
- Improve conversion rates
- Increase Average Order Value (AOV)
- Improve repeat purchases
- Cross-selling
- Upselling
- Seasonal campaigns
- Bundle offers
- Customer retention initiatives
17. Compliance & Documentation
- GST updates
- Product certifications
- Legal compliance
- Marketplace documentation
- Barcode management
- HSN/SKU management
- Product approvals
18. Review & Reputation Management
- Monitor product ratings
- Respond to reviews
- Analyze customer feedback
- Coordinate product improvements
- Improve average ratings
- Build review-generation strategies within marketplace policies
Required SkillsTechnical Skills
- Marketplace Seller Central expertise
- Excel (Advanced)
- Google Sheets
- Product SEO
- Catalog Management
- Inventory Management
- Marketplace Advertising
- Data Analysis
- Reporting
- Basic HTML (preferred)
- Google Analytics (preferred)
Soft Skills
- Strong analytical thinking
- Attention to detail
- Excellent communication
- Problem-solving ability
- Time management
- Multi-tasking
- Ownership mindset
- Team collaboration
- Adaptability
- Customer-centric approach
Pay: ₹12,000.00 - ₹34,178.00 per month
Ability to commute/relocate:
- Wadala, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Experience:
- E-Commerce: 1 year (Required)
Work Location: In person
