Key Responsibilities:
- Manage and maintain strong relationships with customers, distributors, and clients.
- Handle customer queries, complaints, and service requests in a professional and timely manner.
- Coordinate with sales, dispatch, accounts, and other departments to resolve customer concerns effectively.
- Maintain customer databases, records, and communication details accurately.
- Prepare and update daily, weekly, and monthly CRM reports using MS Excel.
- Follow up with customers regarding orders, payments, deliveries, and feedback.
- Ensure high levels of customer satisfaction and support business relationship development.
- Maintain proper documentation of customer interactions and complaint resolutions.
- Assist in generating MIS reports and sales coordination activities.
- Support customer retention and relationship-building initiatives.
Required Skills:
- Good communication and interpersonal skills.
- Proficiency in MS Excel for reporting and data management.
- Strong customer handling and coordination abilities.
- Good problem-solving and follow-up skills.
- Ability to maintain professional relationships with clients and internal teams.
- Basic knowledge of CRM processes and customer service operations.
Eligibility Criteria:
- Minimum 2 years of experience in CRM, customer support, or customer relationship management.
- Bachelor’s degree in any discipline is mandatory.
- Good working knowledge of MS Excel is required.
Other Requirements:
- Positive and professional attitude.
- Ability to work under pressure and manage multiple tasks.
- Responsible, organized, and detail-oriented work approach.
Note: Preference will be given to candidates with experience in FMCG, manufacturing, or sales coordination operations.
Pay: ₹20,000.00 - ₹30,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
