Key Responsibilities
- Attend and respond to customer enquiries received through the company website, WhatsApp, email, social media, and phone calls.
- Handle customer complaints professionally and ensure timely resolution.
- Monitor website enquiries and coordinate with the concerned team for prompt action.
- Check and respond to customer reviews and feedback across various online platforms.
- Maintain a high level of customer satisfaction by providing accurate and timely information.
- Coordinate with the operations and logistics teams regarding order status and customer concerns.
- Maintain records of customer interactions, complaints, and resolutions in the CRM or order management system.
- Follow up with customers to ensure their issues have been resolved satisfactorily.
- Escalate unresolved issues to the appropriate department and ensure timely closure.
- Prepare daily and weekly reports on customer enquiries, complaints, feedback, and resolutions.
Desired Candidate Profile
- Graduate in any discipline.
- 2–4 years of experience in Customer Support, Customer Care, CRM, or E-commerce Customer Service.
- Excellent communication skills in English and Hindi.
- Experience handling online customer enquiries and complaints.
- Good interpersonal, problem-solving, and customer service skills.
- Proficient in MS Office, especially Excel.
Pay: ₹10,000.00 - ₹30,000.00 per month
Work Location: In person
